Arrears

Arrears Reason

• Subscription payment for pay-per-use CSS clusters
• Recurring payment for remaining associated resources (such as EIPs) after your pay-per-use CSS clusters are deleted

Impacts of Arrears

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly clusters even if your account is in arrears. However, you cannot perform operations that will generate further expenses, such as capacity expansion or order renewal.

• Pay-per-Use

  If your configured payment method is unable to pay a bill for pay-per-use resources, the resources enter a grace period. After you top up your account, Huawei Cloud will bill you for expenses generated during the grace period. You can check the expenses on the Overview page of the Billing Center.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

  After the retention period ends, the computing resources (vCPUs and memory), EVS disks, and EIPs will be released and cannot be restored.

Figure 1 Lifecycle of a pay-per-use cluster

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account.

If data stored in OBS is no longer needed, delete it to release storage space and avoid further expenses.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, anytime an expenditure quota drops below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account in time.