Arrears

Arrears Reason

The configured payment method is unable to pay for the used resources on the pay-per-use basis.

Arrears Impact

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly clusters even if your account is in arrears. However, you cannot use OBS or renew orders, because they will generate new expenditures.

• Pay-per-Use

  If your configured payment method is unable to pay a bill for pay-per-use resources, the resources enter a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the resources during the grace period. You can view the expenditures on the Overview page of the Billing Center.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

  After the retention period ends, the computing resources (vCPUs and memory), EVS disks, and EIPs will be released and cannot be restored.

Figure 1 Lifecycle of a pay-per-use cluster

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account.

If data stored in the OBS is no longer used, you can delete it to avoid generating further expenditures.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.