Arrears

Reasons

• You purchased pay-per-use resources when using CodeArts Agent. Your account balance is insufficient to pay for the pay-per-use fees.
• In the case of auto-renewal, your account balance is insufficient to pay for the renewal fees.

Arrears Reminder

Fees are deducted based on pay-per-use resources at the end of each billing cycle. When your account is in arrears, you will be notified by email, SMS, and internal message.

Impact of Arrears

• Monthly Billing

  This is a pre-paid billing mode, so your monthly package can still be used even if your account is in arrears. However, you cannot perform operations such as modifying packages and renewing orders, because they will generate new expenditures.

• Pay-per-Use Billing

  If your account is insufficient to pay your amount due, your account goes into arrears and the pay-per-use resources enters the grace period. You need to pay the fees of your pay-per-use resources incurred during the grace period. To view the fees, go to the Billing Center > Overview page on the console. Huawei Cloud will deduct the fees after you top up your account.

  If you do not bring your account balance current before the grace period ends, the package enters a retention period and its status becomes frozen. You cannot perform any operations on the resources in the retention period.

  If you do not bring your account balance current before the retention period ends, your CodeArts Agent resources will be released and the data cannot be restored.

Avoiding and Handling Arrears

For details about how to top up your account, see Topping Up an Account.

If you no longer need pay-per-use billing, disable it to avoid fee deduction.

Configure Edit Alert Threshold on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and flexi-purchase coupons is lower than the threshold, the system automatically notifies you by SMS or email.