Help Center/ Huawei Qiankun CloudService/ More Documents/ Device Alarm Handling/ V600 Device Alarms/ Common Alarms/ ALM-183312389 hwRadiusAuthServerDown
Updated on 2024-01-25 GMT+08:00
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ALM-183312389 hwRadiusAuthServerDown

Description

The communication with the RADIUS authentication server fails. (IpAddress=[IpAddress],Vpn-Instance=[Vpn-Instance])

The communication with the RADIUS authentication server fails.

Attribute

Alarm ID

OID

Alarm Severity

Alarm Type

183312389

1.3.6.1.4.1.2011.5.25.40.15.2.2.1.2

Warning

Communication alarm

Parameters

Name

Meaning

IpAddress

Indicates the IP address of the RADIUS authentication server

Vpn-Instance

Indicates the VPN instance on the RADIUS authentication server

Impact on the System

The authentication fails and users cannot go online. If there is no backup server, online users may be forcibly logged out.

Possible Causes

The server did not respond to the request of the device within the timeout period.

Procedure

  1. Run the ping command to check whether the RADIUS server is reachable.
    • If so, go to Step 3.
    • If not, go to Step 2.
  2. Run the display interface command to check whether the interface is Up.
    • If so, go to Step 3.
    • If not, verify that the physical link is connected properly.
  3. Run the display current-configuration command to check whether the RADIUS server is correctly configured.
    • If so, go to Step 4.
    • If not, modify configurations on the RADIUS server.
  4. Collect the alarm information, log information, and configuration information, and then contact the Huawei technical support personnel.
Parent topic: Common Alarms