ALM-183312391 hwRadiusAcctServerDown

Description

The communication with the RADIUS accounting server fails. (IpAddress=[IpAddress],Vpn-Instance=[Vpn-Instance])

The communication with the RADIUS accounting server fails.

Attribute

Alarm ID	OID	Alarm Severity	Alarm Type
183312391	1.3.6.1.4.1.2011.5.25.40.15.2.2.1.4	Warning	Communication alarm

Parameters

Name	Meaning
IpAddress	Indicates the IP address of the RADIUS accounting server
Vpn-Instance	Indicates the VPN instance on the RADIUS accounting server

Impact on the System

Accounting on online users may fail.

Possible Causes

The route between the device and the RADIUS accounting server was unreachable or the RADIUS accounting server did not respond to the request of the device within the timeout period.

Procedure

Run the ping command to check whether the RADIUS server is reachable.
- If so, go to Step 3.
- If not, go to Step 2.
Run the display interface command to check whether the interface is Up.
- If so, go to Step 3.
- If not, verify that the physical link is connected properly.
Run the display current-configuration command to check whether the RADIUS server is correctly configured.
- If so, go to Step 4.
- If not, modify configurations on the RADIUS server.
Collect the alarm information, log information, and configuration information, and then contact the Huawei technical support personnel.