Help Center/ Identity and Access Management_Identity and Access Management (New Edition)/ FAQs/ Passwords and Credentials/ What Should I Do If I Forgot My Password?
Updated on 2025-11-06 GMT+08:00
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What Should I Do If I Forgot My Password?

If you are an IAM user and forgot your password, reset the password by referring to Resetting the Password of an IAM User.

If you forgot the password of your account, reset the password by referring to Resetting the Password of an Account.

This section describes how to retrieve the password of an IAM user, Huawei Cloud account, or HUAWEI ID.

If an error message is displayed indicating that the account is invalid or not supported during password retrieval, this means the account is not an IAM user, Huawei Cloud account, or HUAWEI ID. Check whether the entered account name is correct. If you do not have a HUAWEI ID, sign up for a HUAWEI ID and enable Huawei Cloud services.

Resetting the Password of an IAM User

If you are an IAM user and have not bound an email address or mobile number, you cannot change the password by yourself. You need to contact the administrator to reset your password.

  1. On the HUAWEI ID login page, click IAM User. On the displayed login page, click Forgot Password.

    Figure 1 Forgetting the password of an IAM user

  2. Enter the name of the administrator account, IAM username or email address, and CAPTCHA code.

    Figure 2 Specifying IAM user details
    • Account: Created upon successful registration with Huawei Cloud. The account has full access permissions for all of its cloud services and resources and makes payments for the use of these resources. After login using an account, you will see the root user marked Enterprise administrator on the Users page of the IAM console.
    • IAM user: Created using your account. IAM users can log in to Huawei Cloud using the account name, username, and password, and then use resources based on assigned permissions. IAM users do not own resources and cannot make payments.
    • If you are an IAM user and have not bound an email address or mobile phone number, contact the administrator to reset your password.

  3. Select a verification method (account name, email address, or mobile number), complete the identity verification, and click Next.

    • Ensure that the mobile number or email address you entered is correct, or the password cannot be reset.
    • If you cannot get the verification code, rectify this issue by referring to Why Am I Not Getting the Verification Code?

  4. Enter a new password, confirm it, and click OK.
  5. Click Log In or wait to be redirected to the login page and use the new password to log in.

Resetting the Password of an Account

  1. On the login page, click Forgot password.

    Figure 3 Forgetting the password of an account

  2. Enter your login ID, the mobile number, or the email address used to create your HUAWEI ID, and click NEXT.

    Figure 4 Specifying account details

  3. Get the verification code sent to the mobile number or email address you entered in 2.

    • If you cannot get the verification code, rectify this issue by referring to Why Am I Not Getting the Verification Code?
    • If the mobile number or email address of the account is unavailable, contact customer service at +852-800-931-122 (Hong Kong, China).

  4. Perform the verification and click NEXT.
  5. Enter a new password, confirm it, and click OK.

    HUAWEI ID is a unified identity that you can use to access all Huawei services. If the preceding steps do not work, you can reset the password of your HUAWEI ID from the following link:

    https://consumer.huawei.com/en/support/content/en-us00770241/

  6. Click RETURN NOW and log in to Huawei Cloud using the new password.