Compute
Elastic Cloud Server
Huawei Cloud Flexus
Bare Metal Server
Auto Scaling
Image Management Service
Dedicated Host
FunctionGraph
Cloud Phone Host
Huawei Cloud EulerOS
Networking
Virtual Private Cloud
Elastic IP
Elastic Load Balance
NAT Gateway
Direct Connect
Virtual Private Network
VPC Endpoint
Cloud Connect
Enterprise Router
Enterprise Switch
Global Accelerator
Management & Governance
Cloud Eye
Identity and Access Management
Cloud Trace Service
Resource Formation Service
Tag Management Service
Log Tank Service
Config
OneAccess
Resource Access Manager
Simple Message Notification
Application Performance Management
Application Operations Management
Organizations
Optimization Advisor
IAM Identity Center
Cloud Operations Center
Resource Governance Center
Migration
Server Migration Service
Object Storage Migration Service
Cloud Data Migration
Migration Center
Cloud Ecosystem
KooGallery
Partner Center
User Support
My Account
Billing Center
Cost Center
Resource Center
Enterprise Management
Service Tickets
HUAWEI CLOUD (International) FAQs
ICP Filing
Support Plans
My Credentials
Customer Operation Capabilities
Partner Support Plans
Professional Services
Analytics
MapReduce Service
Data Lake Insight
CloudTable Service
Cloud Search Service
Data Lake Visualization
Data Ingestion Service
GaussDB(DWS)
DataArts Studio
Data Lake Factory
DataArts Lake Formation
IoT
IoT Device Access
Others
Product Pricing Details
System Permissions
Console Quick Start
Common FAQs
Instructions for Associating with a HUAWEI CLOUD Partner
Message Center
Security & Compliance
Security Technologies and Applications
Web Application Firewall
Host Security Service
Cloud Firewall
SecMaster
Anti-DDoS Service
Data Encryption Workshop
Database Security Service
Cloud Bastion Host
Data Security Center
Cloud Certificate Manager
Edge Security
Managed Threat Detection
Blockchain
Blockchain Service
Web3 Node Engine Service
Media Services
Media Processing Center
Video On Demand
Live
SparkRTC
MetaStudio
Storage
Object Storage Service
Elastic Volume Service
Cloud Backup and Recovery
Storage Disaster Recovery Service
Scalable File Service Turbo
Scalable File Service
Volume Backup Service
Cloud Server Backup Service
Data Express Service
Dedicated Distributed Storage Service
Containers
Cloud Container Engine
SoftWare Repository for Container
Application Service Mesh
Ubiquitous Cloud Native Service
Cloud Container Instance
Databases
Relational Database Service
Document Database Service
Data Admin Service
Data Replication Service
GeminiDB
GaussDB
Distributed Database Middleware
Database and Application Migration UGO
TaurusDB
Middleware
Distributed Cache Service
API Gateway
Distributed Message Service for Kafka
Distributed Message Service for RabbitMQ
Distributed Message Service for RocketMQ
Cloud Service Engine
Multi-Site High Availability Service
EventGrid
Dedicated Cloud
Dedicated Computing Cluster
Business Applications
Workspace
ROMA Connect
Message & SMS
Domain Name Service
Edge Data Center Management
Meeting
AI
Face Recognition Service
Graph Engine Service
Content Moderation
Image Recognition
Optical Character Recognition
ModelArts
ImageSearch
Conversational Bot Service
Speech Interaction Service
Huawei HiLens
Video Intelligent Analysis Service
Developer Tools
SDK Developer Guide
API Request Signing Guide
Terraform
Koo Command Line Interface
Content Delivery & Edge Computing
Content Delivery Network
Intelligent EdgeFabric
CloudPond
Intelligent EdgeCloud
Solutions
SAP Cloud
High Performance Computing
Developer Services
ServiceStage
CodeArts
CodeArts PerfTest
CodeArts Req
CodeArts Pipeline
CodeArts Build
CodeArts Deploy
CodeArts Artifact
CodeArts TestPlan
CodeArts Check
CodeArts Repo
Cloud Application Engine
MacroVerse aPaaS
KooMessage
KooPhone
KooDrive
Help Center/ Huawei HiLens/ FAQs/ FAQs/ Device Registration/ How Do I Handle Device Registration Failures with Different Causes Returned?

How Do I Handle Device Registration Failures with Different Causes Returned?

Updated on 2023-09-07 GMT+08:00

Possible Causes

  • Identity authentication failed. Check whether the user name or password is correct.

    The account you use to register a HiLens Kit device must be a HUAWEI CLOUD account, rather than a HUAWEI ID.

    HUAWEI ID and HUAWEI CLOUD account are different. If you do not have an account, you are advised to register one and enable HUAWEI CLOUD services. For details, see Registering a HUAWEI ID and Enabling HUAWEI CLOUD Services.

    If your account is a HUAWEI ID, use this account to create a sub-account. For details, see Creating an IAM User, and add the admin permissions to the sub-account.

    The username, account name, and device name used for registering a HiLens Kit device can contain only letters, digits, and underscores (_). The names cannot start with a digit or contain digits only.

  • If the message The account is locked or Password: Authenticating the account is displayed:

    Check whether the HUAWEI CLOUD account and password are correct. If you enter incorrect passwords for five consecutive times, the account will be locked. The account will be automatically unlocked 15 minutes later.

  • If the message Role is op_restricted is displayed:
    • The Huawei Cloud account is a restricted account. Check whether the account is in arrears.
    • Contact the IAM customer service to check whether IAM is disabled.
    • Check whether the account has been granted the HiLens permission. Log in to the HiLens console, select Huawei HiLens Service Disclaimer, and click Approve.
      Figure 1 Applying for Huawei HiLens permissions
  • If the message Network is unreachable is displayed:

    Check whether the network configuration is correct. For details, see section "Configuring the Wireless Network" in the User Guide.

  • If the message Your device has been registered is displayed:

    If the previous user did not deregister the device, you will not be able to register it. Log in using the account that previously used the device and deregister the device. For details, see Deregistering Devices.

  • If the message hdactl: command not found is displayed when you use SSH to register a HiLens Kit device:

    Log in to the HiLens Kit device using SSH and run the following commands:

    cd /home/hilens 
    systemctl restart hdad 
    systemctl status hdad 

    If the message hdad.service not found is displayed during the restart, open the /home/hilens/package_new/skillframework file and run the following command:

    ./install.sh
  • If the user account is in arrears, the registration cannot succeed.
  • The device time is inconsistent with the current time. To synchronize time, see Checking the Device Time.
  • DNS configuration is incorrect. For details, see Configuring DNS.
  • System busy. Please try again later.
  • If the fault persists, perform the steps in Restoring Factory Settings to restore the HiLens Kit device to its factory settings.

Checking the Device Time

  • Connecting to the device using SSH

    The procedure is as follows:

    1. Use a network cable to connect the device to a PC, and use PuTTY to log in to the device over SSH. For details, see Registering a Device Using SSH.
    2. Run the date command on PuTTY to view the current device time.
      • The time displayed on PuTTY is Coordinated Universal Time (UTC), which is eight hours earlier than Beijing time.
      • Add 8 hours to the UTC time to convert the UTC time to the Beijing time, and check whether it is the same as the current time.
  • Restarting the device
    If the device time is the same as the current time, perform the following operations to restart the device:
    1. Use a network cable to connect the HiLens Kit device to a PC, and use PuTTY to log in to the device over SSH. For details, see Registering a Device Using SSH.
    2. Enter the reboot command on PuTTY and press Enter to restart the device.
  • Changing the device time

    If the device time is different from the current time, perform the following operations to change the device time:

    1. Use a network cable to connect the HiLens Kit device to a PC, and use PuTTY to log in to the device over SSH. For details, see Registering a Device Using SSH.
    2. Enter the following command on PuTTY:

      timedatectl set-timezone Asia/Shanghai

      Press Enter.

    3. Enter the following command on PuTTY:

      hwclock –w

      Press Enter.

    4. Enter https://192.168.2.111 (example device IP address) in the address box of a browser, and enter the username and password to log in to the Huawei HiLens IES.
    5. Click Management on the top of the page.
    6. Click Time. On the Time page, select Manually adjust the time and click to reconfigure the time.
    7. Click Maintenance on the top of the page.
    8. Click System Restart. On the System Restart page, click Restart to change the device time. See Figure 2.
    Figure 2 Restarting the system

Configuring DNS

  1. Log in to the HiLens Kit device using SSH. For details, see Registering a Device Using SSH.
  2. Remotely configure DNS using SSH.
    1. Run the following command on PuTTY to open the DNS file:

      vi /etc/resolv.conf

    2. Delete the original content and change the content to the following:

      nameserver 8.8.8.8

      Save the settings and exit. See Figure 3. Perform the previous step again.
      Figure 3 Configuring DNS

We use cookies to improve our site and your experience. By continuing to browse our site you accept our cookie policy. Find out more

Feedback

Feedback

Feedback

0/500

Selected Content

Submit selected content with the feedback