Help Center> Billing Center> FAQs> Orders> How Do I Use Discounts and Coupons When Paying for an Order?
Updated on 2023-07-20 GMT+08:00

How Do I Use Discounts and Coupons When Paying for an Order?

  1. Generally, coupons and discounts cannot be used at the same time.

    Cash coupons and discount coupons cannot be used at the same time. The limits for using cash coupons determine whether they can be used together with commercial discounts, partner authorized discounts, or promotional discounts.

    Example 1:

    If you place an order and use a discount on the payment page on condition that the cash coupon can be used together with the discount (promotional discount, partner-authorized discount, or commercial discount), you can still pay for the order with the cash coupon after the discount is applied.

    Example 2:

    If you purchase a yearly/monthly subscription with a special offer such as a buy-3 year-get-1 year-free sale, you cannot use discounts and coupons anymore in payment.

  2. How to use coupons

    You can use cash coupons provided by Huawei Cloud by following specified rules.

    See Cash Coupon Usage Limits for details about rules of using cash coupons, and see How Do I Get and Use Cash Coupons? for details about how to use cash coupons.

  3. How to use discounts

    Discounts include commercial discounts, partner authorized discounts, partner adjusted discounts, and discount coupons.

    1. Commercial discounts cannot be used with any of partner authorized discounts, promotional discounts, discount coupons, special-offer contract discounts, and partner adjusted prices. For details, see Viewing Commercial Discounts.
    2. If you attempt to use a discount (promotional discount, discount coupon, commercial discount, or partner authorized discount) that has expired to pay for an order, a pop-up message will be displayed, saying expired discounts cannot be used and asking you to switch to an applicable discount.

      Example:

      If you placed an order on November 26, 2018 23:12:32 using a commercial discount of 20% off, which was valid from November 1, 2018 00:00:00 to November 30, 2018 23:59:59, that discount can no longer be applied to your order if you wanted to pay for the order after December 1, 2018 00:00:00. You need to choose an applicable discount.

    • Commercial discounts for yearly subscriptions are applied based on the resource's pricing term instead of the subscription term. For example, the 1-year commercial discounts can only be applied for 1-year subscription, no matter how many years the total subscription term covers.
      1. In orders for new purchases, the commercial discounts are applied based on the pricing term. For example, if you subscribe to an EVS for three years and only 1-year pricing is available for the EVS, you can only select the commercial discounts that can be applied to that 1-year pricing.
      2. In orders for specification upgrades, supplementary resource adding, and bandwidth add-on packages, the pricing term depends on the resource's remaining duration. If the remaining duration is not a multiple of a year, the pricing term is determined based on the nearest integer which the remaining duration is rounded up to. Suppose that you purchased a 3-year ECS and then purchased a 2.5-year data disk when you used the ECS for half a year. At that time, there are 2.5 years left for both the ECS and the data disk. In this case, the remaining duration is rounded up to the nearest integer (3 years), and therefore commercial discounts matching 3-year pricing can be applied.
    • For ECS, EVS, and VPC orders (either new purchases or specification changes), select available discounts on the order confirmation page. Discounts cannot be changed later on the payment page, but cash coupons can be used later for payment.
    • If a partner has configured a discount for an associated customer's order, the customer cannot change it when paying the order.
  4. The system locks only the used coupon amount for yearly/monthly orders instead of the whole coupon, so that you can continue to use the remaining coupon amount to pay for other orders.

    Example:

    You have a coupon worth of $100 USD. The system locks $20 USD from the coupon to pay for a yearly/monthly order. Then you can continue to use the remaining coupon amount of $80 USD to pay for another yearly/monthly order. If the first order is canceled or the payment times out, the locked $20 USD will be unlocked and returned to the coupon.

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