Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?
If a yearly/monthly resource is renewed when it is in a grace period or retention period, the renewal for this resource starts from when the resource expired instead of the current time. Therefore, the renewal duration may be less than one month. For details about the grace period and retention period, see Resource Suspension and Release.
Example: You purchased a monthly EVS disk on October 1, 2023, and the disk would expire at 23:59:59 on November 1, 2023. On November 17, 2023, the EVS disk entered the retention period after the grace period was ended. If you renewed the EVS disk for one month, the renewal duration started from 00:00:00 on November 2, 2023 and ended at 23:59:59 on December 1, 2023.
If you set the unified renewal date for the yearly/monthly resources, you need to supplement the duration from the expiration date of the current billing period to the renewal date. Therefore, the renewal duration may be more than one month. For details about the renewal date, see Renewal Date.
Example: A resource expired at 23:59:59 on March 15, 2023, and you renewed it for one month and set the renewal date to the first day of each month. Actual renewal duration = Current renewal duration (1 month) + Duration supplemented till the renewal date (16 days, from 00:00:00 on April 16, 2023 to 23:59:59 on May 1, 2023)
Renewals FAQs
- What Is the Difference Between a Top-Up and a Renewal?
- How Do I Renew an Instance?
- When Does a Resource Renewal Take Effect?
- Can I Change the Product Specifications in a Renewal?
- What Are the Renewal Period Options?
- Is a Cloud Service Product Automatically Renewed After It Expires?
- Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?
- Does a Price Change Affect the Cloud Service Running?
- Does Changing the Specifications of a Product Affect Other Discounted Products?
- What Are the Benefits for Automatic Renewals?
- Why Is the Price for a Renewal Higher Than That for a New Purchase?
- Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?
- Is a Resource Retained After Expiration?
- Can Released Resources Be Retrieved?
- When Does an Automatic Renewal Take Place?
- How Do I Disable Auto-Renewal?
- Can I Renew Expired, Frozen, and Released Resources?
- What Is the Validity Period Before Paying for a Renewal?
- Is There a Discount for the Renewal of Resources Purchased During a Special Event?
- Can Frozen Resources Be Unsubscribed from, Released, or Deleted?
- How Do I Choose Between Renew and Buy Again?
- Why Cannot I Renew a Resource? Which Resources Cannot Be Renewed?
- When Do the Renewed Resources Take Effect If They Are Renewed Before Their Expiration?
- How Do I Add All Items to Be Renewed in One Order for Payment?
- What Can I Do If I Cannot Find the Resources to Be Renewed?
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