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Why Is My CDN Not Working When My Account Is in Arrears?
Updated on 2024-02-26 GMT+08:00
Why Is My CDN Not Working When My Account Is in Arrears?
Possible causes:
- You are billed on a pay-per-use basis. Your account balance has been used up.
- Your account balance is used up due to using other Huawei Cloud services and you are using CDN services that need to be deducted from your account balance, such as pay-per-use CDN services and whole site acceleration. In this case, CDN cannot be used due to outstanding payments.
About Arrears
- If your account is in arrears, a retention period will start. For details about how to handle service suspension due to arrears, see Service Suspension and Resource Release.
- During the grace period, the CDN service is not stopped, but domain names cannot be added to CDN.
Solutions
- If you have purchased a traffic package, enable the remaining usage alert by following the instructions in How Do I Set an Alert for the Remaining Traffic in a Traffic Package? If the remaining quota of the traffic package drops below a configured threshold, an SMS message or email will be sent to you.
Write-off
- You can view the outstanding amount of your account in the Billing Center and top up the account to offset the outstanding amount.
Parent topic: Purchase and Billing
Purchase and Billing FAQs
- What Will I Billed For?
- Will I Be Billed If My Domain Name Is Under Attack?
- How Am I Billed If My Traffic Package Is Used Up?
- Do I Have to Consider the Service Area and Origin Location When Buying a Traffic Package?
- Is Traffic for HTTP and HTTPS Requests Deducted from the Same Traffic Package?
- Can I Unsubscribe from a CDN Traffic Package?
- How Long Is the Validity Period of a CDN Traffic Package? Can I Renew the Package?
- Can a CDN Traffic Package Be Associated with a Specific Domain Name?
- Can I View the Billing Information of a Single Domain Name?
- Can CDN and OBS Share a Traffic Package?
- Does CDN Charge for HTTP/HTTPS Requests?
- What Traffic Is Consumed When CDN Requests Resources from OBS?
- How Do I Purchase a CDN Traffic Package?
- How Do I Set an Alert for the Remaining Traffic in a Traffic Package?
- How Do I Check the Bills of 95th Percentile Bandwidth?
- Can an International Traffic Package Be Used for the Chinese Mainland?
- When Does a CDN Traffic Package Take Effect?
- Do I Need to Consider the User Location When Buying a Chinese Mainland Traffic Package?
- Can Multiple Acceleration Domain Names Share the Same Traffic Package?
- Why Is the Traffic Usage in a Traffic Package Different from That Shown in Analytics?
- Why Is My Account Balance Deducted Even If I Have Purchased a Traffic Package?
- If I Purchase Only an International Traffic Package, How Will I Be Billed for Traffic Generated on the Chinese Mainland?
- Is Billing for On-Demand Service Acceleration the Same as That for File Download Acceleration?
- What Is a Retention Period?
- If Global Acceleration Is Configured, Are the Traffic and Bandwidth Consumptions in and Outside the Chinese Mainland Billed Separately?
- Why Is My CDN Not Working When My Account Is in Arrears?
- An OBS Bucket Is Being Used as the Origin Server and an OBS Pull Traffic Package Has Been Purchased. Why Isn't the Origin Pull Traffic Generated by CDN Being Deducted From the OBS Pull Traffic Package?
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