Help Center> Partner Center> FAQs> Cloud Solution Providers> Association and Disassociation> What Are the Precautions for Associating a Customer with a Partner?
Updated on 2023-04-23 GMT+08:00

What Are the Precautions for Associating a Customer with a Partner?

  • A customer cannot be associated with a partner if the customer:
    • Registers with Huawei Cloud (China).
    • Has been associated with another partner.
    • Has signed a special contract with HUAWEI CLOUD, such as offline directly-signed contract, authorized telemarketing contract with discounts, or directly-signed special offer contract.
    • Has registered for more than seven days or has cash expenditure records.
    • Has unpaid bills.
  • A customer cannot be associated with a partner in reseller model if the customer:
    • Has signed a professional service contract with HUAWEI CLOUD.
    • Has valid reserved instances (RIs).
    • Is using an enterprise member account.
    • Is using an enterprise master account that has been associated with an enterprise member account.
  • If a customer associates with a partner in reseller model, customer's cash coupons:
    • Can only be used to deduct customer's expenditures generated before the association.
  • In the reseller model, if a customer invited has subscribed to resources before, you can freeze the customer's account and resources to prevent new fees from being generated by those resources.

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