Querying Information about Each Skill Queue in a Specified VDN

Description

This interface is invoked to query information about each skill queue in a specified VDN.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Request URL

https://ip:port/rest/cmsapp/v1/openapi/configures/skills

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

**Table 1** Parameters in the request header
No.	Parameter	Value Type	Mandatory	Description
1	Content-Type	String	Yes	The value is fixed to application/json; charset=UTF-8.
2	Authorization	String	Yes	For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.

**Table 2** Parameters in the request message body
No.	Parameter	Value Type	Mandatory	Description
1	ccId	Integer	Yes	ID of a call center. The value ranges from 1 to 65535.
2	vdn	Integer	Yes	ID of a VDN. The value ranges from 1 to 5000.

Response Message

**Table 3** Parameters in the response message body
No.	Parameter	Value Type	Description
1	resultCode	String	Query result. The options are as follows: 0100000: success Other values: failure For details about the failure causes, see Error Code Reference.
2	resultDesc	Array	Object array in the returned result after a successful query. For details about the parameters of this object in the array, see Table 4.

**Table 4** Parameters of resultDesc
No.	Parameter	Value Type	Description
2.1	id	Integer	Skill queue ID.
2.2	mediaType	Integer	Media type. For details, see Table 1.
2.3	name	String	Skill queue description.

Message Example

Request header

Content-Type: application/json;charset=UTF-8
Authorization: ******************

Request parameters

{
    "queryParam":{
       "ccId":1, 
       "vdn":1
    }
}

Response parameters

{ 
    "resultCode": "0100000",
    "resultDesc": [
        {"id": 1, "mediaType": 1, "name": "text chat 1"},
        {"id": 10, "mediaType": 1, "name": "text chat 2"}
    ]
}

Parent topic: Real-Time Interfaces for VDNs

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