Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Recording Events/ Recording Startup Failed
Updated on 2023-09-27 GMT+08:00
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Recording Startup Failed

  • Identifier

    AgentMediaEvent_Record_Fail

  • Function

    This event indicates that the recording of the current agent fails to be started.

  • Additional information

    taskId: recording task ID in the platform.

    caller: calling number.

    called: called number.

    locationId: ID of the central node corresponding to the recording.

    recordID: serial number of a recording.

    fileName: address of a recording file.

    callId: unique ID of the call.

    fileMediaType: media type. The options are 1 (audio) and 2 (video).

  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentMediaEvent_Record_Fail","workNo":"20011","content":{"taskId":5255,"caller":"70006","recordID":"Cc1v6a20011d20161025t1930326","called":"60015","locationId":"65535","fileName":"C:/6/0/20161025/20011/1930326.V3","fileMediaType":"1","callId":"1477395030-183"}}}

Parent topic: Recording Events