Role Permission Bit Description

The agent role permission bits are described as follows:

• 1: busy showing or idle showing
• 2: muting or unmuting
• 3: call holding or call holding cancellation
• 4: connection holding
• 5: common outbound call
• 6: internal call
• 7: internal transfer
• 8: transferred call answering
• 9: three-party call
• 10: transfer-out
• 11: manual-to-automatic
• 12: no answer
• 13: call listening or break in
• 14: call interception
• 15: forcible sign-out, busy showing, or idle showing
• 16: QC inspection recording or voice playback
• 17: QC inspection monitoring
• 18: appraisal administrator
• 19: common appraiser
• 20: alarm console
• 21: report processing personnel
• 22: discarded
• 23: monitoring console
• 24: configuration administrator
• 25: report administrator
• 26: national outbound toll call
• 27: international outbound toll call
• 28: outbound call initiated from the local call center access code
• 29: full-screen QC inspection
• 30: call pick-up by agents in a same group
• 31: discarded
• 32: configuration agent
• 33: configuration skill
• 34: input of the calling number of an outbound call not allowed
• 35: configuration audit