Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Voice Recognition Result Subscription Interfaces/ Role Permission Bit Description
Updated on 2023-09-27 GMT+08:00
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Role Permission Bit Description

The agent role permission bits are described as follows:

  • 1: busy showing or idle showing
  • 2: muting or unmuting
  • 3: call holding or call holding cancellation
  • 4: connection holding
  • 5: common outbound call
  • 6: internal call
  • 7: internal transfer
  • 8: transferred call answering
  • 9: three-party call
  • 10: transfer-out
  • 11: manual-to-automatic
  • 12: no answer
  • 13: call listening or break in
  • 14: call interception
  • 15: forcible sign-out, busy showing, or idle showing
  • 16: QC inspection recording or voice playback
  • 17: QC inspection monitoring
  • 18: appraisal administrator
  • 19: common appraiser
  • 20: alarm console
  • 21: report processing personnel
  • 22: discarded
  • 23: monitoring console
  • 24: configuration administrator
  • 25: report administrator
  • 26: national outbound toll call
  • 27: international outbound toll call
  • 28: outbound call initiated from the local call center access code
  • 29: full-screen QC inspection
  • 30: call pick-up by agents in a same group
  • 31: discarded
  • 32: configuration agent
  • 33: configuration skill
  • 34: input of the calling number of an outbound call not allowed
  • 35: configuration audit