Help Center/ Cognitive Engagement Center/ API Reference/ Call Center Configuration Interface Reference/ Skill Queue Management/ Obtaining the Skill Queue Information of the Home VDN of an Agent
Updated on 2023-09-27 GMT+08:00
View PDF

Obtaining the Skill Queue Information of the Home VDN of an Agent

Prerequisites

  • The agent has signed in.

Description

The interface is used to obtain the skill queue information of the home VDN of an agent that has signed in.

Interface Method

The request method must be set to GET. This interface supports only the GET method.

URI

https://ip:port/agentgateway/resource/queuedevice/{agentid}/agentvdnskill

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Table 1 Parameter in the URI

No.

Parameter

Data Type

Mandatory (Yes/No)

Description

1

agentid

string

Yes

Agent ID. The value ranges from 101 to 59999.

Method Name in Logs

querySkillQueueOnAgentVDN

Request Description

  • Message header
    Table 2 Parameters in the request message header

    No.

    Parameter

    Value Type

    Mandatory (Yes/No)

    Description

    1

    Content-Type

    string

    Yes

    Coding mode of the message body. The default value is application/json; charset=UTF-8.

    2

    Guid

    string

    Yes

    GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
  • Message body

    None

Response Description

Table 3 Parameters in the message body

No.

Parameter

Value Type

Description

1

message

string

Description.

2

retcode

string

Error code. The options are as follows:

0: success

Other values: failure

3

result

array

Indicates the return result of a successful query, that is, skill queue information.

For details about the parameters of this object, see Table 4.
Table 4 Parameter description of result

No.

Parameter

Value Type

Description

3.1

name

string

Skill name.

3.2

id

int

Skill ID.

3.3

mediatype

int

Media type. The options are as follows:

  • 1: text chat
  • 2: click-to-dial call
  • 4: callback request
  • 5: common voice or video call
  • 15: predicted outbound call
  • 16: previewed outbound call
  • 17: message call
  • 19: common video call
  • 51: multimedia web chat
  • 53: social chat

3.4

serviceType

int

Indicates the ID of a service type.

3.5

realFlag

int

1: real queue. 0: virtual queue.

Triggered Event

  • None

Error Code

  • 100-006
  • 100-007
  • 600-005

Example

  • Message header
    Content-Type:application/json; charset=UTF-8
Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
  • Request parameter

    None

  • Response parameter
    {
    "message": "",
    "retcode": "0",
    "result": [
        {
            "name": "voice",
            "id": 1,
            "mediatype": 5,
            "serviceType": 1,
            "realFlag": 1
        },
        {
            "name": "callback",
            "id": 2,
            "mediatype": 4,
            "serviceType": 1,
            "realFlag": 1
        },
        {
            "name": "webchat",
            "id": 3,
            "mediatype": 1,
            "serviceType": 1,
            "realFlag": 1
        },
        {
            "name": "email",
            "id": 4,
            "mediatype": 6,
            "serviceType": 3,
            "realFlag": 1
        }
    ]
}
Parent topic: Skill Queue Management