Updated on 2025-11-13 GMT+08:00

Stopping Conference Announcement Playing

Prerequisites

  • The agent has signed in.
  • The current agent is the conference chairperson.

Description

This interface is used by a chairperson to stop conference announcement playing. Only chairpersons have the permission to stop conference announcement playing.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/stopvoicetoconf

If the CC-Gateway is deployed in single-node mode, set IP address to the CC-Gateway server address and Port number to the HTTPS port number of the CC-Gateway server (the default value is 8043). If the CC-Gateway is deployed in cluster mode, set IP address to the NSLB address and Port number to the default value 8043.

For the CC-Gateway port number on the NSLB, log in to any NSLB node as the nslb user and run the ./nslbctl l command to query the port number. In the query result, the following port is opened by the CC-Gateway to third-party systems through the NSLB.

In the SaaS scenario, contact O&M personnel to obtain the values of IP address and Port number.

Table 1 Parameter in the URI

No.

Parameter

Value Type

Mandatory (Yes/No)

Description

1

agentid

String

Yes

Agent ID. The value ranges from 101 to 999999.

Method Name in Logs

stopVoiceToConf

Request Description

  • Message header
    Table 2 Parameters in the request message header

    No.

    Parameter

    Value Type

    Mandatory (Yes/No)

    Description

    1

    Content-Type

    String

    Yes

    Coding mode of the message body. The default value is application/json; charset=UTF-8.

    2

    Guid

    String

    Yes

    GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

  • Message body

    None

Response Description

Table 3 Parameters in the message body

No.

Parameter

Value Type

Description

1

message

String

Description.

NOTE:

If the error message Unknown ERROR._***** is displayed, ***** indicates a CTI error result code. For details, see Table 2.

2

retcode

String

Error code. The options are as follows:

0: success

Other values: failure

3

result

Map

This parameter is returned only when the operation fails. For details, see Table 4.

Table 4 Cause of failure to stop playing announcements

No.

Parameter

Value Type

Description

3.1

errorReason

Integer

When announcement playing fails to be stopped, the failure cause code returned by the auto call distributor is transparently transmitted.

Triggered Event

None

Error Code

  • 000-002
  • 100-006
  • 100-007
  • 101-001
  • 101-002

Example

  • Message header
    Content-Type:application/json; charset=UTF-8
    Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
  • Request parameter

    None

  • Response parameter
    {
      "result": {},
      "message": "success",
      "retcode": "0"
    }