Querying the Case Overview

Description

This interface is used to query the case overview statistics of the current day.

Method

GET

URI

https://Domain name/service/AICC__Case/1.0.0/openapi/statistics/case/report (For example, the domain name is service.besclouds.com.)

Request Description

**Table 1** Parameters in the request header
No.	Parameter	Value Type	Mandatory	Description
1	Content-Type	String	Yes	Request body type, which is JSON.
2	access-token	String	Yes	Token for a user to access a tenant space. For details, see 2.

Response Description

Status code: 200

**Table 2** Parameters in the response body
No.	Parameter	Value Type	Mandatory	Description
1	newCases	Number	Yes	Number of new cases
2	finishedCases	Number	Yes	Number of completed cases
3	unfinishedCases	Number	Yes	Number of pending cases
4	averageDuration	Number	Yes	Average processing duration, in days
5	overCases	Number	Yes	Number of overdue cases

Example

Scenario: Query the case overview.

URL: https://Domain name/AICC__Case/1.0.0/openapi/statistics/case/current

Request header

{
 "Content-Type": "application/json",
 "access-token": "0000000000************7bm63KsRmEztTvyA="
}

Response header

{ "connection": "keep-alive",
 "Content-Length": "16",
"Content-Type": "application/json%3Bcharset=UTF-8"}

Response parameters

{ "resCode": "0", "resMsg": "Success", "result": {    "averageDuration": 0,    "finishedCases": 0,    "newCases": 0,    "overCases": 0,    "unfinishedCases": 0   }}

Parent topic: Interface of a Single UPS

Previous topic: Closing a Case

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