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How Do I Do If the Desktop Fails to Connect to the AD?
Updated on 2025-08-20 GMT+08:00
How Do I Do If the Desktop Fails to Connect to the AD?
- Check whether the information on the desktop interconnection page is consistent with that on the local Windows AD server.
- Check whether the desktop and Windows AD are in the same VPC.
- If yes, go to 3.
- If no, configure network connection between Workspace and Windows AD. If the interconnection still fails, go to 3.
- Check whether the inbound security group rules of the Windows AD are correctly set.
- If yes, go to 4.
- If no, add inbound security group rules by referring to Configuring Network Connection Between Workspace and Windows AD. If the interconnection still fails, go to 4.
- Submit a service ticket for technical support.
Parent topic: Identity Authentication and AD Configuration
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