Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Introduction
Updated on 2024-10-12 GMT+08:00
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Introduction

The knowledge base is a valuable knowledge management tool that helps enterprises, organizations, and individuals better manage and use their knowledge resources to enhance work efficiency, improve decision-making, promote knowledge sharing, improve customer service, and reduce costs.

Related Concepts

  • Column: A column is similar to a folder, which is used to store knowledge files. Knowledge compilers can create columns based on the column type, business status, and business effective time, organize columns in a tree structure, and store knowledge in different columns to implement knowledge classification and management.
  • Knowledge: Knowledge is stored in columns. An online editor is provided to edit knowledge content. Common knowledge and Q&A knowledge are supported. Common knowledge can be displayed in texts, charts, audio, and videos. Q&A knowledge can be displayed only in FAQ groups.
  • Extended attribute: In addition to the content, knowledge also carries many attribute labels. Different industries and enterprises have different label definitions.
  • Consultation table: A consultation table stores business consultation information. When handling businesses, an agent can look up information in a consultation table to answer business questions.