Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Large Language Model Service Zone/ LLM-based Application Services/ Building the LLM-based Intelligent Case Filling Service/ Configuring Information on the LLM Engine
Updated on 2025-01-23 GMT+08:00
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Configuring Information on the LLM Engine

The case type identification and case field identification features included in the intelligent case feature based on large language models are implemented by invoking workflows of the LLM Engine. This section describes how to create the workflow and prompt templates.

Procedure

  1. Contact Huawei technical support to download the AICC_*.*.*_ODFS.zip package from https://support.huawei.com.
  2. Decompress the AICC_*.*.*_ODFS.zip package.

    *.*.* indicates the AICC version number.

  3. Go to the /flowinfo/LLM_Agent_Assistant.zip/ directory to obtain the workflow.zip package.
  4. Decompress the workflow.zip package.
  5. Obtain the caseTypeClassificationAICC.tar.gz package.
  6. Sign in to the AICC as a tenant space administrator, choose Configuration Center > Chatbot Management > Large Model Service > Workflow Management > Workflow Orchestration, and click the import button to import the caseTypeClassificationAICC.tar.gz package.

    Figure 1 Workflow import success page

  7. Sign in to the AICC as a tenant space administrator, choose Configuration Center > Chatbot Management > Large Model Service > Large Model Zone > Prompt Template, and click the Customized Template tab.
  8. Click the Intelligent order filling scenario, edit the Work order type identification prompt template, and select an available large model from the Large Model drop-down list. For details about how to configure a model, see Configuring a Model.
  9. Click Save and Publish to publish the prompt template.
  10. Obtain the caseFieldExtractionAICC.tar.gz package from the workflow.zip package in step 4.
  11. Sign in to the AICC as a tenant space administrator, choose Configuration Center > Chatbot Management > Foundation Model Service > Workflow Management > Workflow Orchestration, and click the import button to import the caseFieldExtractionAICC.tar.gz package.
  12. Sign in to the AICC as a tenant space administrator, choose Configuration Center > Chatbot Management > Large Model Service > Large Model Zone > Prompt Template, and click the Customized Template tab.
  13. Click the Intelligent order filling scenario, edit the Work order field extraction prompt template, and select an available large model from the Large Model drop-down list. For details about how to configure a model, see Configuring a Model.
  14. Click Save and Publish to publish the prompt template.