Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Migrating IPCC Data
Updated on 2025-11-07 GMT+08:00
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Migrating IPCC Data

A tenant administrator can migrate VCC information from the IPCC to the current tenant space, including skill queues, organization structures, roles, and basic employee information.

Prerequisites

  • The tenant administrator has the IPCC data migration menu permission.
  • The system administrator has signed in to the AICC and migrated IPCC data.
  • Configure the common IVR flow and intelligent IVR flow used to transfer calls to IVRs as specified in the skill queue policy by referring to Configuring a Common IVR Flow and Configuring an Intelligent Robot.
  • Configure the customized waiting tone, customized voice before the agent ID, and customized voice after the agent ID in New Skill Queue by referring to Managing Voice and Video Resources.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion and Integration > IPCC Data Migration.
  2. Import skill queues.

    Table 1 Key elements on the Import Skill Queue page

    Parameter

    Type

    Description

    CCID

    Text box

    CCID of the IPCC from which data needs to be imported to the current tenant space.

    VCCID

    Text box

    ID of the IPCC VCC from which data needs to be imported to the current tenant space.

    CCID

    Label

    CCID of the IPCC from which data is imported to the current tenant space.

    VCCID

    Label

    ID of the IPCC VCC from which data is imported to the current tenant space.

    Type

    Label
    • IVR: IVR flow used in the skill queue policy.
    • VP: VP voice used in the skill queue policy.

    WAS Value

    Label

    IVR flow or VP voice used in the skill queue policy on the IPCC.

    AICC Mapping Value

    Drop-down list

    IVR flow or VP voice used in the skill queue policy in the AICC.

    • Common and intelligent IVR flows configured in the current tenant space when Type is set to IVR.
    • Customized waiting tone, customized announcement before agent ID reporting, and customized announcement after agent ID reporting configured for the current tenant space when Type is set to VP.

    Skill Name

    Label

    Name of the skill queue that fails to be imported.

    Failure Reason

    Label

    Reason for the skill queue import failure.

  3. Click Import.

    Check the result overview and click Next.

  4. On the Import Department page, click Import.

    Check the result overview and click Next.

  5. On the Import Role page, click Import.

    Check the result overview and click Next.

  6. On the Import Employee Information page, enter and confirm the password, and click Import.

    Check the result overview and click Next.

  7. On the Import Staff Role page, click Import.

    Check the result overview and click Next.

  8. Import the relationship.

    Table 2 Key elements on the Import Relationship page

    Parameter

    Type

    Description

    CCID

    Label

    CCID of the IPCC from which data is imported to the current tenant space.

    VCCID

    Label

    ID of the IPCC VCC from which data is imported to the current tenant space.

    Operator

    Drop-down list

    Select the role of the agent.

    Quality Inspector

    Drop-down list

    Select a role for the inspector.

    Outbound Call Agent

    Drop-down list

    Select the role of the outbound call agent.

    Employee Name

    Label

    Name of the employee that fails to be imported.

    Failure Reason

    Label

    Reason for the employee import failure.

  9. Click Import.

    View the result overview.