Adding an Account

Prerequisites

• The Case 2.0, AppCube, and Customer Center features have been enabled for the current tenant space by the system administrator on the Call Center > Tenant Management page.

  

  

  

Procedure

1. Sign in to the AICC as the system administrator.

   Your enterprise will obtain an administrator account from Huawei after successfully applying for a tenant in the AICC. Use this account to sign in.

   

   To ensure data security, change the initial password of the account upon the first sign-in.

2. Add a case handler account.
   1. Choose Configuration Center > Employee Center > Employee.
   2. Choose an OU in the navigation pane on the left and click New.
   3. Set Account, Last Name, First Name, Email, New password, and Confirm Password, and click Save.
   4. In the operation confirmation dialog box, click OK.

3. Choose Configuration Center > Case Configuration 2.0 > Case Configuration > User Role. Click Create on the right, associate the role with the user, and click OK.
   Figure 1 Page for associating a user with a role