Allowing Browser Pop-up Notifications

Prerequisites

The tenant administrator has enabled Pop-up dialog box reminder on the Page Message Notification Configuration tab page of the Prompt Tone page.

Context

Voice, video, and multimedia inbound call notifications support only manual call answering.

Procedure

Sign in an agent. The browser displays a dialog box asking whether to allow notifications.
Click Allow.

Parent topic: Agent Guide

Previous topic: Switching the Agent Status

Next topic: Processing Voice Businesses

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