Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Set Session Transfer?

Updated on 2025-01-23 GMT+08:00

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How Do I Set Session Transfer?

Procedure

Click to enable Session Transfer.
- : When an agent transfers a session, multimedia skill queues of the current channel type and non-subtype multimedia skill queues are displayed on the transfer page.
- : When an agent transfers a session, skill queues of the current channel type are displayed on the transfer page.
Click The next step or Saved to complete the configuration.

Parent topic: FAQ

Previous topic: How Do I Set Session Transfer Due to No Agent Reply?

Next topic: How Do I Set the Third-Party Authentication Key?

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