Updated on 2024-10-12 GMT+08:00

Viewing Skill Queue Adjustment Records

An agent or a tenant administrator can query skill queue adjustment details.

Prerequisites

  • The agent has the Reset Skill Record menu permission.
  • The agent's skill queue has been adjusted by referring to Follow-up Procedure.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Work Log > Adjustment Log.
  2. Set search criteria to search for skill queue adjustment records based on the criteria.

    Figure 1 Adjustment Log page
    Table 1 GUI elements on the Adjustment Log page

    Element

    Type

    Description

    Time

    Drop-down list

    The options are as follows:

    • 1 Day
    • 3 Days
    • 7 Days
    • Customization

    Adjust Service Account

    Text box

    Search criterion.

    • Business account of the agent who adjusts a skill queue.
    • Business account of an inspector.

    Adjust Agent WorkNo

    Text box

    Search criterion.

    • ID of the agent who adjusts a skill queue.
    • Agent ID of an inspector.

    Adjusted Service Account

    Text box

    Search criterion.

    • Business account of the agent whose skill queue is adjusted.
    • Business account of the agent whose skill queue is adjusted by an inspector.

    Adjusted Agent WorkNo

    Text box

    Search criterion.

    • ID of the agent whose skill queue is adjusted.
    • ID of the agent whose skill queue is adjusted by an inspector.

    Reset

    Button

    Reset search criteria.

    Search

    Button

    Search for skill queue adjustment records.

    Button

    Search for data based on search criteria again and refresh data on the page.

    Adjust Service Account

    Label

    • Business account of the agent who adjusts a skill queue.
    • Business account of an inspector.

    Adjust Agent WorkNo

    Label

    • ID of the agent who adjusts a skill queue.
    • Agent ID of an inspector.

    Adjusted Service Account

    Label

    • Business account of the agent whose skill queue is adjusted.
    • Business account of the agent whose skill queue is adjusted by an inspector.

    Adjusted Agent WorkNo

    Label

    • ID of the agent whose skill queue is adjusted.
    • ID of the agent whose skill queue is adjusted by an inspector.

    Adjust Time

    Label

    Time when a skill queue is adjusted.

    Skill Queue Before Adjustment

    Label

    Skill queue to which an agent has signed in before skill queue adjustment.

    Skill Queue After Adjustment

    Label

    Skill queue to which an agent signs in after skill queue adjustment.