Managing Sessions
If the agent for whom session termination is performed is in a call, the session termination does not affect the call. If the agent performs other operations or refreshes the page, the system forcibly signs out the agent. Therefore, exercise caution when terminating sessions.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- View the session information list.
- Account: signed-in business account
- Client Ip: agent sign-in IP address
- Begin Time: time when an agent signs in to the AICC
- Select a session and click Delete to terminate it.
After a session is terminated, the client cannot continue to perform operations and returns to the sign-in page.
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