Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Enabling Manual Services/ Other Configurations/ Configuring the Customized Tone (Agent Ringback Tone)
Updated on 2024-10-12 GMT+08:00
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Configuring the Customized Tone (Agent Ringback Tone)

The customized tone (agent ringback tone) is centrally configured by a tenant administrator. The ringback tones of all agents in the tenant space are the same.

Prerequisites

A voice file whose Usage Scenario is tone is available on the Configuration Center > Resource Management > Audio and Video Resource Management page.

Context

After a call is allocated to an idle agent, the agent ringback tone is played to the calling party before the agent answers the call.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Prompt Information.
  2. Set parameters on the Agent Ring Back Tone Configuration tab page.

    • Agent Ring Back Tone: Select Customization.
    • Select Note File: Select an uploaded voice file and click OK.
    Figure 1 Agent Ring Back Tone Configuration

  3. Click Save.
Parent topic: Other Configurations