Unsubscription Rules

Unsubscription Rules for Yearly/Monthly Subscriptions

1. When unsubscribing from resource instances, you will be billed handling fees. If the instances are in use, the consumption amount will also be billed. The used coupons will not be returned.
   • The consumption amount and unsubscription handling fee refer to the cash used.
2. The formula for calculating the unsubscription fee is for reference only. The actual amount depends on the bill and expenditure details.
   • Actual refund amount = Actual payment – Consumption amount – Unsubscription handling fee (If the calculated refund amount is less than 0, there will be no refund.)
   • Actual payment

     This is the actually paid amount excluding the applicable coupons.

   • Consumption amount = Actual payment x (Actual usage period/Subscribed period) (The usage duration is accurate to hour.) For unsubscriptions, the actual usage period and subscribed period are rounded down by hour.
     • Subscribed period: calculated from the hour when the order takes effect. For example, if a resource is purchased at 10:30, the total order duration starts from 10:00.
     • Actual usage period: The actual duration is calculated based on the hour when the unsubscription is performed. For example, if a resource is unsubscribed from at 18:40, the actual usage period is calculated starting from 18:00.

       Example: If you purchased a monthly EVS disk at 10:30:00 on January 1, 2024, and it would expire at 23:59:59 on February 1, 2024. The total order duration is 31 days and 14 hours (from 10:00:00 on January 1, 2024 to 2024 00:00:00 on February 2, 2024). At 18:40:00 on January 15, 2024, you unsubscribed from the resource. The actual usage period was 14 days and 8 hours (from 10:00:00 on January 1, 2024 to 18:00:00 on January 15, 2024).

   • Handling fee: There is a handling fee for unsubscription, unless the free handling fee is specified in the effective framework contract for the customer.
     The handling fee depends on the actual usage duration and subscription term, as shown in Table 1.

     Table 1 Unsubscription handling fee

     Subscription Term	Actual Usage Duration ≤ 1 Year	1 Year < Actual Usage Duration ≤ 2 Years	2 Years < Actual Usage Duration ≤ 3 Years
     3-year subscription	Handling fee = 15% of your actual payment	Handling fee = 10% of your actual payment	Handling fee = 5% of your actual payment
     2-year subscription	Handling fee = 15% of your actual payment	Handling fee = 10% of your actual payment	-
     1-year subscription	Handling fee = 10% of your actual payment	-	-
     Monthly subscription	Handling fee = 10% of your actual payment	-	-

     Example 1: Unsubscribing from a resource which is not renewed

     At 10:30:00 on January 1, 2024, you purchased a monthly EVS disk. The EVS would expire at 23:59:59 on February 1, 2024. The subscribed period is 31 days and 14 hours (including the hour when the order takes effect). The amount due was $90.00 USD. You used a cash coupon of $10 USD, and the actual payment was $80.00 USD.

     At 18:40:00 on January 8, 2024, you unsubscribed from the EVS disk after using it for 7 days and 8 hours (excluding the hour when the unsubscription is initiated). The refund is as follows:

     Refund = Actual payment – Consumption amount – Handling fee = 80 - 18.57 - 8 = $53.43 USD

     In which:

     • Consumption amount = Actual payment x (Actual usage period/Subscribed period) = $80 USD x (7 days and 8 hours/31 days and 14 hours) = $18.57 USD
     • Handling fee = Actual payment x Ratio = 80.00 x 10% = $8.00 USD
     • The used cash coupons is not returned.

     Example 2: Unsubscribing from a resource which has been renewed

     At 10:30:00 on March 1, 2024, you subscribed to an ECS for three months. The ECS would expire at 23:59:59 on June 1, 2024. The subscribed period is 92 days and 14 hours (including the hour when the order takes effect). The amount due is $300.00 USD and the actual payment is $300.00 USD.

     On March 21, 2024, you spent $100.00 USD in renewing the ECS for one month, and the resource would expire on July 1, 2024. You actually paid $100.00 USD.

     At 18:40:00 on April 1, 2024, you unsubscribed from the ECS. You had used it for 31 days and 8 hours (excluding the hour when the unsubscription is initiated). The refund is as follows:

     Refund amount = Actual payment for the purchase – Consumption amount – Handling fee + Actual payment for the renewal = 300.00 - 101.53 - 30.00 + 100.00 = $268.4 USD

     In which:

     • Consumption amount = Actual payment x (Actual usage duration/Subscribed period) = $300.00 USD x (31 days and 8 hours/92 days and 14 hours) = $101.53 USD
     • Handling fee = Actual payment x Ratio = 300.00 x 10% = $30.00 USD

Unsubscription Rules for Reserved Instances

Table 2 describes the calculation formulas of refunds for reserved instances and the payment modes. See the unsubscription page for the final refund amount.

• Used coupons will not be returned when you unsubscribe from an all-upfront reserved instance.
• Order amount = Prepaid amount (= Cash + Cash coupons) + Amount per hour x Total subscribed hours.
• Unsubscription handling fee = Order amount x Remaining period/Total period x 12%. For a no-upfront reserved instance, the handling fee is deducted based on the following order of priority: Cash coupons > Balance.
• Remaining period: The remaining valid hours starting from the next hour. For example, if the unsubscription occurs at 10:30, the remaining period is calculated starting from 11:00.
• For an all-upfront reserved instance, if the calculated refund amount is less than 0, it is cleared and no payment is needed from the customer.

Example 1

Suppose you purchased a 1-year reserved instance and paid $100 USD ($50 USD cash coupon + $50 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $25 USD and the handling fee is $6 USD. In this case, an actual refund of $19 USD is all returned to the account balance.

Example 2

Suppose you purchased a 1-year reserved instance and paid $100 USD ($90 USD cash coupon + $10 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $5 USD and the handling fee is $6 USD. In this case, the refund amount is less than $0 USD, no refund will be returned and no payment is required from the customer.

Procedure

1. Go to the Unsubscriptions page in the Billing Center.
2. Choose Unsubscribe from In-Use Resources > Unsubscription Allowed.
3. Unsubscribe from a single instance or multiple instances in a batch based on the actual requirements.
   

   You can search for instances by instance name, order number, or instance ID, or find instances by product type, region, validity period. You can also filter instances by enterprise project if you have enabled the enterprise project management function.

   • Single unsubscription: Click Unsubscribe from Resource in the Operation column for the instance which you want to unsubscribe from.

     

   • Batch unsubscription: Select the target instances from the list and click Batch Unsubscribe on top of the list.

     

4. View the unsubscription information and refunds. Select the unsubscription reasons, select the confirmation checkbox, and then click Confirm.

   

   

   • Before unsubscription, ensure that data on the resources to be unsubscribed from has been backed up or migrated. After the unsubscription, the resources will be deleted, and the data on them cannot be restored.
   • In the unsubscription from a composite product (for example, ECS + image + EVS), of which some are provided by Huawei Cloud and others by a third party, Huawei Cloud refunds you only the fees for the products charged by itself. You need to contact the specific service provider for the refund details.