Service Scope

HUAWEI CLOUD account issues, billing issues, and quota adjustment.
Suggestions on how to use Huawei Cloud technologies, products.
Best practices for using Huawei Cloud technologies, products.
Assistance in troubleshooting of Huawei Cloud products.
Recommendations and assistance in troubleshooting of Huawei Cloud APIs and SDKs.
Configuration guidance and assistance in troubleshooting for third-party software in conjunction with Huawei Cloud products.
The scope of support services does not include:
- Code development.
- Cloud-based business operations and managed services.
- Configuration guidance and troubleshooting not covered by third-party software support.
- Any unverified IM communication groups and non-Huawei cloud service enterprise support group services.
- All daily operational services for third-party software, including installation, patch updates, testing, troubleshooting, and optimization.