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- Product Bulletin
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Service Overview
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Consulting and Planning
- Cloud Video Consulting and Planning Service
- Database Consultancy Service
- IaaS Adoption Planning and Design
- PaaS Adoption Planning and Design
- Cloud DR and backup consulting service
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Deterministic Operations Planning and Design
- Statement of Work (SOW)
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FAQs
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About the Service
- What is deterministic operations planning and design service?
- What services does the deterministic operations planning and design service provide?
- What are the service content and application scenarios?
- What are the advantages of the deterministic operations planning and design service?
- How long is the validity period of a deterministic operations planning and design service order?
- Can I use this service from regions off Huawei Cloud?
- How do I contact Huawei Cloud to learn more about this service?
- How long will I get a reply in a remote consultation?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- GaussDB(DWS) Consulting and Planning Service
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Cloudification and Implementation
- Cloud Migration Service
- Cloud Video Delivery Service
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Database Migration Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What Is Database Migration Service?
- What Services Items Are Included in Database Migration Service?
- What Are the Service Content and Scenarios?
- What Are the Advantages of the Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responded to in a Remote Consulting Service?
- Service Purchase
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Service Delivery
- Can the Service Be Delivered on Site?
- How Long Does It Take for Service Delivery After the Order Is Placed?
- What Are the Working Days?
- What Are the Final Deliverables from the Service?
- Is the Service Available Outside China?
- How Do I Use Database Migration Service?
- Is the Service Refundable During Its Delivery?
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Service Consultation
- Billing
- Data Element Integration and Implementation
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Landing Zone Design and Implementation
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Landing Zone Design and Implementation?
- What Services Does Landing Zone Design and Implementation Provide?
- What Are the Service Contents and Scenarios of Landing Zone Design and Implementation?
- What Are the Advantages of Landing Zone Design and Implementation?
- How Long Is the Validity Period of a Landing Zone Service Order?
- Can I Use This Service for Sites Not on Huawei Cloud?
- How Can I Learn More About This Service?
- How Long Will I Get Responses in a Remote Consulting?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- Cloud Backup and Disaster Recovery Delivery Service
- Data Cloudification Design and Implementation Service
- GaussDB(DWS) Cloud Migration and Implementation Service
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O&M and Management
- Huawei Cloud O&M Service
- Deterministic SRE Support Services
- aPaaS Deterministic O&M
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DevSecOps O&M
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Huawei Cloud DevSecOps O&M Management Service?
- What Services Can Huawei Cloud DevSecOps O&M Management Service Provide?
- What Are the Service Contents and Scenarios of Huawei Cloud DevSecOps O&M Management Service?
- What Are the Advantages of Huawei Cloud DevSecOps O&M Management Service?
- Can I Use the Service from Sites off Huawei Cloud?
- How Can I Learn More About This Service?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
-
CDN O&M Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What is Huawei Cloud CDN O&M Service?
- What are the subservices of Huawei Cloud CDN O&M Service?
- What are the service content and scenarios of Huawei Cloud CDN O&M Service?
- What are the advantages of Huawei Cloud CDN O&M Service?
- Can I use this service off Huawei Cloud?
- What is the validity period of Huawei Cloud CDN O&M Service?
- Is the professional service a must-have for all customers of Huawei Cloud CDN?
- Can customers of Huawei Cloud (International) purchase Huawei Cloud CDN O&M Service?
- How can I learn more about this service?
- About Service Purchase
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About Service Delivery
- Can this service be delivered onsite?
- How long will it take to deliver the service after I place an order?
- What are the working hours?
- What are the final deliverables of Huawei Cloud CDN O&M Service?
- Is this service available outside the Chinese mainland?
- How do I use Huawei Cloud CDN O&M Service?
- Can I apply for a refund when Huawei Cloud CDN O&M Service is being delivered?
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About the Service
- Billing
-
IoT O&M and Management Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is IoT O&M and Management Service?
- What services can IoT O&M and Management Service provide?
- Service Content and Scenario
- What are the advantages of the IoT O&M and Management Service?
- How Long Is the Validity Period of the IoT O&M and Management Service?
- Can I Provide Services for Sites Outside HUAWEI CLOUD?
- How do I conduct service consultation?
- How long can I reply to the remote service consultation?
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About Service Purchase
- How do I place an order for services?
- Whether the number of times the service is purchased and used is limited.
- Do you need to buy other supporting services first to buy this service?
- How much is the IoT O&M and Management Service charged?
- Does the service support change?
- Does the service support refund?
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About Service Delivery
- Is on-site service available?
- How long can the service be completed after the order is placed?
- Service hours of the staff?
- What are the final deliverables obtained by using the IoT O&M and Management Service?
- Is the service available to users outside China?
- How Do I Use the IoT O&M and Management Service?
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About the Service
- Billing
-
Deterministic Database Management Service
- Statement of Work (SOW)
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FAQs
- Service Consulting
- Service Purchase
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Service Delivery
- Can this service be delivered onsite?
- What are the working hours?
- How long will it take to deliver the service after I place an order?
- Is this service available outside the Chinese mainland?
- Can I apply for refund during delivery?
- What are the final deliverables of the Deterministic Database Management Service?
- Billing
-
COC Implementation Support Service
- Statement of Work (SOW)
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FAQs
- Service Consultation
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Service Purchase
- How Can I Place an Order?
- Do I Need to Purchase Other Auxiliary Services for the Chaos Drill Feature of the COC Implementation Support Service?
- Does the Chaos Drill Feature of the COC Implementation Support Service Support Configuration Change?
- Is There a Limitation on the Purchase Times of the Chaos Drill Feature of the COC Implementation Support Service?
- Service Delivery
- Billing
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Optimization and Improvement
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Database Development Support Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Database Development Support Service?
- What Services Items Are Included?
- What Are the Service Content and Scenarios?
- What Are the Advantages of Database Development Support Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responses in a Remote Consulting?
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About Service Purchase
- How Do I Place an Order?
- Is There a Limit on How Many Times This Service Can Be Purchased?
- Do I Need to Purchase Other Related Services Before Purchasing Database Development Support Service?
- How Is Database Development Support Service Billed?
- Can I Change or Unsubscribe from this Service?
- Is the Service Refundable?
- About Service Delivery
-
About the Service
- Billing
-
Big Data Optimization and Improvement Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What is the big data optimization and improvement service?
- What functions does the big data optimization and improvement service provide?
- What are the service content and scenarios?
- What are the advantages of the big data optimization and improvement service?
- What is the validity period of the Big Data Optimization and Improvement Service?
- Can I use this service from sites off Huawei Cloud?
- Service Purchase
- Service Delivery
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Service Consultation
- Billing
- Cloud Storage Optimization Service
- Storage Security Optimization Service
- GaussDB(DWS) Optimization and Support Service
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Database Development Support Service
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Consulting and Planning
- User Guide
- General Reference
Copied.
Key Event On-Duty Service
Overview
Key Event On-Duty Service safeguards customer services during peak hours or key events, such as promotions, holidays, service rollouts, and cloud exhibitions.
Service Content
- Service Specifications
Phase
Service Item
Basic Edition
Standard Edition
Pre-assurance
Requirement survey
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Solution
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Risk inspection
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Security evaluation
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Capacity evaluation
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Performance test
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During-assurance
On-duty team
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Post-assurance
Assurance summary
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- Service Content
Phase
Service Item
Service Content
Pre-assurance
Requirement survey
Communicates with customers on assurance scenarios, time, service scope, and objectives.
Solution
Provides assurance solutions according to customer requirements and objectives.
Risk inspection
Performs routine inspections to identify risks, and provides recommendations.
Security evaluation
Checks cloud service security configurations and provides optimization recommendations.
Capacity evaluation
Provides optimization recommendations based on service status and predicted peak provided by the customer.
Performance test
Conducts performance tests based on customers' performance requirements and workload features to identify customer system bottlenecks.
Note: This service item applies only to performance tests supported by CPTS and does not include the fees (for VUM packages, test clusters, bandwidth, and EIP) generated by using CPTS during tests.
During-assurance
Assurance team
24/7 support, Technical Account Manager (TAM), and War Room experts
Post-assurance
Assurance summary
Summarizes the work before and during the assurance and provides a summary report.
Note:
- By default, Key Event On-Duty Service provides remote assurance. If onsite support is required, additional pricing applies.
- The Key Event On-Duty Service has two editions (basic edition and standard edition), with each provides a one-day remote assurance. If the actual remote assurance period is longer than one day, additional payment is required.
- Security assessment checks risks based on security services provided by Huawei Cloud and provides optimization recommendations based on best practices. If attack-defense drills, security penetration tests, and graded protection certification are required, customers can purchase the Management Detection and Response (MDR) service.
- Service items such as pre-service checks, drills, and tests, require customers' cooperation. If customers do not cooperate, Huawei Cloud is not responsible for and does not refund fees for any single service items. The on-duty team is not responsible for any service problems that occur because customers do not rectify the risks in timely manner after the on-duty team detects and notifies the customer of the risks.
- The performance test mainly applies to web scenarios where the number of concurrent requests is less than 1 million. In other scenarios, the usage of the performance test needs to be evaluated based on the project. The CPTS need to be purchased separately.
Prerequisites
- Customers shall apply for the service 10 working days in advance so that Huawei Cloud can assess the service feasibility.
- Customers shall authorize Huawei Cloud to monitor and analyze cloud resources.
- Customers shall not deny the recommendations or solutions confirmed by both parties without justified reasons.
Service Scope
- Service Items covered
- Pre-assurance: Confirms the service scope and objectives, identifies risks, optimizes the service in terms of: capacity, security, and performance, and provides an assurance plan.
- During-assurance: Sets up a professional team to conduct resource inspections and an expert team to provide on-duty service.
- Post-assurance: Provides a summary report.
- Service Items not covered
- Designing and O&M of application systems, including but not limited to customer application development, test, deployment, migration, and fault diagnosis
- Installation, configuration, patch update, test, fault diagnosis, and optimization of third-party software
- Internet Data Center (IDC) and hardware maintenance, including inspections, replacements, and diagnosis of network devices, servers, and storage devices
Service Process
"N" indicates the time when the service application is submitted. "Day" indicates a working day.
Both Huawei Cloud and customers should participate in the requirement confirmation. The two parties clarify service contents and results. If the two parties cannot reach an agreement, corresponding service contents cannot be provided.
Service Deliverables
Key Event Assurance Solution, Key Event On-Duty Service Summary
Responsibilities
- Shared responsibilities
- Negotiate and confirm the service content and objectives.
- Sign the contract.
- Huawei responsibilities
- Huawei Cloud accepts customers' applications and sets up an expert team for the service.
- Huawei Cloud provides service solutions based on the service status and peak traffics provided by the customer.
- Before assurance, Huawei Cloud performs pre-checks and proactive checks according to the service solution, and provides optimization recommendations.
- During assurance, Huawei Cloud works with customers to perform service system maintenance.
- During the assurance, Huawei Cloud arranges the expert team to ensure 24/7 emergency response and performs assurance according to the solution.
- After assurance, Huawei Cloud provides a summary report of the service.
- Customer responsibilities
- Customers provide detailed and accurate information of assurance works and service objectives (such as work duration, service deployment, service rollout, and predicted peaks).
- Customers provide required facilities and authorization for Huawei Cloud.
- Customers review and confirm the service plan provided by Huawei Cloud, and implements optimization measures based on the recommendations provided.
- Customers take on major responsibilities for the assurance and need to perform related work.
Acceptance Criteria
When Huawei Cloud has provided the Key Event Assurance Solution and Key Event On-Duty Service Summary, and the customer has signed and sealed the Acceptance Report, or has completed online acceptance on the console, the service is accepted.
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