Help Center/ Ubiquitous Cloud Native Service/ Billing/ Arrears
Updated on 2023-12-20 GMT+08:00
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Arrears

If there is no sufficient account balance to pay for your bill and there is no other payment method configured, your account will go into arrears. To continue using your cloud services and related resources, top up your account in a timely manner.

The system will bill you for pay-per-use resources after each billing cycle ends. If your account goes into arrears, we will notify you by email, SMS, or in-app message.

Arrears Reason

  • If the used resources exceed the package quota or a cluster of another type is connected to UCS, you are charged for the used resources on a pay-per-use basis. If your configured payment method or top-up account cannot pay for this amount, your account will fall into arrears. To avoid arrears, you can choose a suitable resource package or top up your account. For details, see Why Am I Still Being Billed After I Purchase a Resource Package?
  • If no package is purchased, your account falls into arrears any time your configured payment method is unable to pay for the used resources on a pay-per-use basis.

Arrears Impact

  • Yearly/Monthly

    This is a pre-paid billing mode, so you can continue using the UCS package even if your account is in arrears. However, you cannot perform operations that incur additional costs. For example, you cannot connect a cluster whose resource usage exceeds the package quota or connect a cluster of another type to UCS.

  • Pay-per-Use

    If your account is insufficient to pay your amount due, your account goes into arrears. If the account is in arrears, your clusters and related resources will not be deregistered automatically. However, UCS becomes unavailable. For example, cluster federation cannot be enabled. Other cloud services and cloud resources, such as cluster compute nodes, will also be affected. After you top up your account, Huawei Cloud will bill you for expenditures generated during the grace period. You can view the expenditures on the Overview page of Billing Center.

Avoiding and Handling Arrears

If your account is in arrears, you can only view information. Make sure your account balance is sufficient or you have a valid payment method as soon as possible. For details, see Topping Up an Account.

If a cluster connected to UCS is no longer used, you can deregister it to avoid additional costs.

To help make sure your account never falls into arrears, you can enable Balance Alert on the Overview page of Billing Center. Any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account in a timely manner to continue using UCS services.