Help Center/ Cognitive Engagement Center/ Operation Management - Agent Workbench Integration with Third-Party Web Pages/ Scenario 5: Integration by Recording Information to the CEC/ Test and Verification

Updated on 2023-10-12 GMT+08:00

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Test and Verification

Prerequisites

You have enabled the voice and video agent function or multimedia agent function. For details, see Enabling the Voice, Video, or Multimedia Agent Function in the Customer Service Cloud.

Procedure

Sign in to the CEC, choose Configuration Center > Access Configuration > Called Route, and view access codes.
Click on the top of the page to sign in an agent.
Simulate a customer to dial the access code of the agent using a test number.
After the call is automatically connected, verify that the configured page can be automatically opened in the agent framework.

Parent topic: Scenario 5: Integration by Recording Information to the CEC

Previous topic: Configuring a Dynamic Data Table

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