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Partner Center
Partner Center
-
User Guide
- Becoming a Partner
- Partner Development Paths
-
Partner Programs
- Partner Programs
- Partner Customer Engagement
- Partner Competency Program
- Cloud Solution Provider Program
- Distribution Partner Program
- Distribution Partner Program (Reseller)
- KooGallery Seller Program
- KooGallery Sales Program
- HMS Ecosystem Support Program
- Service Partner Competency Improvement Incentive Program
- Operations Related to Partner Programs
- Partner Information Management
- Partner Organization Management
- Partner Learning Management
- Partner Build Management
- Competency Certification
- Partner Benefit Request
- Opportunity Management
-
Cloud Solution Providers
- Transaction Models
- Leads and Opportunities
-
Customers
-
Customer Management
- Querying Customers
- Setting Monthly Budgets for Customers
- Setting One-Time Budgets for Customers
- Adding Partner Budget Recipients
- Freezing an Account
- Freezing Both an Account and Resources
- Unfreezing an Account
- Unfreezing Both an Account and Resources
- Managing Customer Association Relationships
- Setting Discounts for Customers
- Viewing a Customer's Resources
- Request Authorization from a Customer
- Placing Orders on Customers' Behalf
- Performing Resource O&M for Customers
- Assigning an Account Manager for a Customer
- Viewing Enterprise Information
- Customer Assignment
- Customer Orders
- Customer Expenditures
- Customer Alerts
-
Customer Management
- Financial Information
- Incentives
- Operation Statistics
-
Distribution Partner Program
- Overview
-
Distributor
- Reseller Management
- Leads and Opportunities
- Customers
- Financial Information
- Incentives
- Operation Statistics
-
Resellers
- Transaction Model
- Leads and Opportunities
-
Customers
-
Customer Management
- Querying Customers
- Managing Customer Association Relationships
- Setting Monthly Budgets for Customers
- Setting One-Time Budgets for Customers
- Freezing an Account
- Freezing Both an Account and Resources
- Unfreezing an Account
- Unfreezing Both an Account and Resources
- Viewing a Customer's Resources
- Request Authorization from a Customer
- Placing Orders on Customers' Behalf
- Performing Resource O&M on Customers' Behalf
- Assigning an Account Manager for a Customer
- Disassociating from a Customer
- Viewing Enterprise Information
- Customer Assignment
- Customer Orders
- Customer Expenditures
- Customer Alerts
-
Customer Management
- Operations Dashboard
-
Operations of Sub-customers of Solution Partners
- Requesting Association with a Partner
- Disassociating from a Partner
- Topping Up a HUAWEI CLOUD Account
- Using Discounts Granted by the Partner
- Buying HUAWEI CLOUD Products
- Managing Authorization Requests of Partners
- Signing Instructions for Customers to Associate with a Huawei Cloud Partner
- Cloud Trace Service
- Partner Support Management
-
Appendix
- HCPN Agreement
- HCPN Badge Usage Guide
- HCPN Badge Usage Guide (New)
- HCPN Partner Competency Badge Usage Guide
- Critical Operations
- Tax Notice
- Statement for HUAWEI ID Association with Huawei Cloud Partner 1.0
- Huawei Cloud Distributor Commitment Letter for Operation on Customers' Behalf
- Huawei Cloud Partner Commitment Letter for Operation on Customers' Behalf
- Huawei Cloud Customer Authorization Letter
- Change History
-
Developer Guide
- Change History
- Development Scenario Introduction (Reseller Model)
- Access Configuration (Optional)
- (Optional) Customizing HUAWEI CLOUD Management Console
- Product Management
- Customer Management
- Credit Management
- Transaction Management
- Cloud Service Resource Management
- Bill Management
- Invoice Management
- Managing Service Tickets
- Appendix
-
API Reference
- Change History
- Partner Operations Capability APIs (Reseller Model)
- API Invoking Methods
- Product Management
- Customer Management
- Managing Huawei Cloud Resellers
- Managing Credits
-
Transaction Management
- Managing Customers' Budgets
- Coupons Management
- Managing Yearly/Monthly Orders
-
Managing Yearly/Monthly Resources
- Querying Customer's Yearly/Monthly Resources
- Renewing Subscription to Yearly/Monthly Resources
- Unsubscribing from Yearly/Monthly Resources
- Enabling Automatic Subscription Renewal for Yearly/Monthly Resources
- Disabling Automatic Subscription Renewal for Yearly/Monthly Resources
- Enabling/Canceling the Change from Yearly/Monthly to Pay-per-Use upon Expiration
- Managing Resource Packages
- Managing Pay-Per-Use Resources
- Bill Management
- Invoice Management
- Managing Service Tickets
- API to Be Brought Offline
-
Appendix
- How Do I Obtain Customers' customer_id or domain_id?
- Switching to the HUAWEI CLOUD Page and Binding the HUAWEI CLOUD Account
- How Do I Obtain the xaccountType Value?
- How Can I Replace a Partner Token with a Customer Token
- File Subscription
- How Do I Upload the Attachment for Real-Name Authentication?
- Support for Discounts or Coupons
- Status Code
- Error Codes
- SDK Overview
- SDK-related FAQ
- Cipher Suites Allowed in TLS1.2 and TLS1.3
- Price Inquiry API Guide
-
FAQs
- Overview
-
HUAWEI CLOUD Partner Network
-
Other
- How Can I Obtain HCIA-Cloud Service Exam Vouchers and HCIP-Cloud Service Solutions Architect Exam Vouchers?
- How Do I Meet the Revenue Requirements When Applying for Joining HCPN Without any Revenue for the First Time?
- Can I Start from a Premier Partner Directly?
- Are There Any Special Policies for Partners Won Back from Competitors?
- How Can I Apply to Become a Core Partner?
-
Other
-
Partner Information Management
-
Business Information Authentication
- What Is the Relationship Between the Country/Region Specified When the Partner Account Is Registered and the Registered Country/Region of the Partner Legal Entity? Can They Be Different?
- Can I Enter My Company Name in a Language Other Than Chinese or English During Business Information Certification?
- Do All Cloud Solution Providers Need to Complete Business Information Authentication?
- What Are the Differences Between Solution Partner Certification and Payment Information Authentication?
- How Can I Choose the Tax Rate for Payment Information Authentication in the HUAWEI CLOUD Partner Center?
- What Should Partners Do If Payment Information Authentication Failed When Bank Information Is Correct?
- What Can I Do If the Bank Information Is Incorrect or Has Changed?
- Why Is the Associated Information Questionnaire Is Required During Accreditation?
- Why Is Payment Information Authentication Delayed?
-
Business Information Authentication
-
Partner Organization Management
-
Member Management
- Maintaining Exam Voucher User Information
- What Can I Do If My IAM User Account Does Not Have the Permission to Log In to Partner Center or 401 Is Displayed When I Log In to Partner Center?
- Why Am I Unable to View My IAM Users in Member Management of Partner Center?
- How Do I Create a Member Account and How Do I Control the Permissions of a Member Account?
- How Do I Add a Master Account?
- What Should I Do If a Message Is Displayed Indicating that the Email Address Has Been Registered When I Create a User?
-
Dedicated Personnel
- Why Is the Message "Verification Failed" Displayed When I Invite a Member to Associate Its HUAWEI ID with the Partner Account on the Dedicated Personnel Tab Page?
- Why Does the Prompt Say that the Login ID Cannot Be Found When I Try to Invite a Member?
- What Is the Validity Period of the Invitation Link Sent to a Member to Associate Its HUAWEI ID with the Partner Account?
- How Do I Bind an Individual Certificate to a Partner Account? How Do I Upload a Certificate?
- Why Is Cloud Migration Not Displayed When I Upload a Certificate Using an Individual Account?
- How Do I Transfer an HCIP Certificate from One Account A to Another Account?
- Why Am I Unable to Find Corresponding Certificate in My HUAWEI ID That Has Already Been Associated with a Partner Account After I Pass the HCIP Certification.
- How Do I Associate My HUAWEI ID with the Company Account? Can Only the Company Account Invite Member Accounts to Associate Their Personal HUAWEI ID with the Company Account?
-
Member Management
-
Partner Learning Management
-
Partner Training and Certification
- Some Role-based Training Courses for Partners Are Unavailable. What Should I do?
- What Is the Relationship Between the Professional Accreditation Required in the Partner Program and the Partner's Role-based Training Courses?
- Where Are the Exams for Professional Accreditation Required in the Partner Program?
- Do I Have to Pass the Professional Accreditation Before the Career Certification?
- Should I Follow Certain Sequence in Career Certification?
- How Can I Participate in HUAWEI CLOUD Career Certification?
- Does the Certification Exam Incur Any Charges?
- How Can I Obtain Exam Coupons?
-
Partner Training and Certification
-
Partner Benefit Request
- Description of Basic Benefits
- Test Coupons
- Exam Vouchers
-
Market Development Fund
- How Much MDF Can I Get?
- Can I Organize Marketing Activities Before the MDF Application Is Approved?
- Which Activities Is MDF Applicable To?
- What MDF Application Materials Are Needed?
- What Expenses Is MDF Applicable To?
- Key Points for MDF Use
- Can I Submit One Application for Multiple Activities?
- When Is the Deadline for MDF Reimbursement Applications?
- What Are Compliance Requirements for Using MDF?
- Why Is the MDF Frozen When I Apply for It? How Do I Unfreeze It?
-
Funding Head (FH)
-
Cloud Solution Provider Program/Distribution Partner Program (Distributor) – FH for BD/SA
- What Are the Requirements for Requesting the Funding Head?
- What Are the Requirements for Dedicated Personnel in FH Request?
- What Information Do Dedicated Personnel Need to Maintain for FH Request?
- How Do I Main the Information of Dedicated Personnel?
- Why Is the Number of Final FH Recipients Half of That of Dedicated Personnel Who Meet FH Request Requirements?
- How Often Should FH Incentives Be Reconciled?
- How Often Can FH Payment Be Requested?
- How Is the On-the-Job Duration Calculated?
- What Is the Monthly Funding Amount?
-
Cloud Solution Provider Program/Distribution Partner Program (Distributor) – FH for BD/SA
- Sales Performance Incentive Fund (SPIF)
- Competency Improvement Incentive
-
Opportunities Management
-
Opportunity Sharing
-
POs
- What Incentives Can I Get by Sharing Opportunities with Huawei Cloud?
- What Should I Keep In Mind Before Submitting an Opportunity?
- How Do I Verify That the Opportunity I Have Submitted Is Valid?
- What Are the Principles for Handling Duplicate Opportunities?
- What Is the Time Limit for the Verification of Partner-Originated Opportunities (POs)?
- Is It Necessary to Update the Opportunities I Shared After They Are Verified and Approved?
- HOs
-
POs
-
Opportunity Sharing
-
Cloud Solution Providers
-
Partner Policies
- What Is Cloud Solution Provider Program?
- What Is the Revenue of a Cloud Solution Provider? How Do I Calculate the Revenue?
- What Are the Incentives for a Cloud Solution Provider?
- Are Cloud Resources Used by Cloud Solution Providers Themselves Included in the Sales Revenue?
- Is the Consumption Using Coupons Issued by HUAWEI CLOUD Included in Sales Revenue?
- Is Customers' Consumption for New Resources Differentiated from That for Renewal in Partners' Revenue?
- How Can Partners Apply for Additional POC Test Coupons?
- How Long Is the Validity Period of the Referral and Reseller Models?
- What Is the Transaction Mode for the Referral and Reseller Model?
- How Do Partners Set Discounts for Customers?
- What Does the Account Information, Amount Due, and Account Balance of the Partner Center Mean?
- Does a Cloud Solution Provider Need a Product Authorization to Sell Huawei Cloud Products and Services?
- Does Each Country Has One HUAWEI CLOUD Partner Policy Designed?
- Do Cloud Solution Providers Need to Make Payment to Huawei Cloud in Advance for Overstock?
- Does a Partner Need to Provide Services for Customers Associated in the Referral Model?
- Does HUAWEI CLOUD Set Budgets for Partners? What Is the Relationship Between This Function and Budget Setting by Partners for Reseller Customers?
-
Registration and Authentication
- How Do Organization Members Created by a Partner Change Their Passwords?
- How Do I View My Partner Qualification Information?
- How Can I Become a Huawei Cloud Solution Provider?
- If I Want to Become a Solution Partner, What Do I Do When I Am Prompted to Bind a Credit Card During Account Registration?
- How Do I Join the HCPN Solution Partner Program When I Already Have My HUAWEI CLOUD Account Bound with a Credit Card?
- How Do I Join HCPN Solution Partner Program When My Account Has Purchased HUAWEI CLOUD Services?
- Why Can't I Purchase HUAWEI CLOUD Services Using My Solution Partner Account?
- How Does a Solution Partner Try HUAWEI CLOUD Services?
- Can a Partner Account Be Deregistered?
- Can a Partner Registered in Country A Register as a HUAWEI CLOUD Solution Partner in Country B?
- Why Cannot I Bind a Credit Card to My Account If I Want to Become a Solution Partner?
- Can I Bind a Bank Card of Country B to an Account Registered in Country A?
- When Do I Need to Renew My Partner Program Certificates and How Do I Renew Them?
- How Do I Change My Individual Account to an Enterprise Account?
- Registering a New Account and Applying to Join Cloud Solution Provider Program
- Registering a New Account and Upgrading the Partner Tier
-
Association and Disassociation
- What Are the Precautions for Associating a Customer with a Partner?
- How Can I Process Disassociation Requests from My Customers?
- How Can I Change the Association Type for My Customers?
- How Does a Partner Send Invitation Links?
- How Does a Partner Create a QR Code for Developing Customers?
- Can Partners Pre-register a Project?
- What Can I Do If I Fail to Pre-register a Customer? If I Pre-register a Customer Successfully, Is the Customer Successfully Associated with Me?
- Do Huawei Cloud Solution Providers Need to Pre-Register Customer Projects When Developing Customers?
- What Should I Enter for HUAWEI CLOUD BD When I Register an Opportunity?
- Consumption Quota
- Invoices
-
Incentive Settlement
- What Are Partner's Revenue and Incentives?
- When Does Huawei Start Reconciliation and Settle Incentives After Customers Purchase Cloud Services?
- Where Can I View My Incentive Data?
- What Are the Differences Between Incentives from Reseller Customers and Incentives from Referral Customers?
- How Can I Confirm My Incentives? How Do I Map the Data to the Policies That I Enjoy?
- How Does HUAWEI CLOUD Distribute (or Pay) the Incentive Earnings?
- When Do Partners Need to Issue Invoices to HUAWEI CLOUD?
- Why Cannot I View the Billing List Page?
- Where Do I Mail the Invoices? What Else Is Required in Addition to the Invoices?
- What Are the Incentive Invoice Requirements?
- What Is the Settlement Currency Used If I Choose Transfer to bank account?
- What Tax Should Be Deducted When the Incentives Are Paid?
- When Can I Get the Coupons When I Choose Exchange for cash coupons?
- When Can I Get the Incentive Earnings After I Mail the Invoices?
- How Long Is an Incentive Earning Valid For?
- How Are Incentive Earnings Distributed?
- What Is Partner Revenue?
- How Do I Reconcile the Revenue?
- What Should I Do If I Select a Wrong Incentive Payment Method?
-
Discounts and Coupons
- Can a Partner Set Discounts for Customers? What Is the Discount Range?
- Can a Product Be Bought Using a Cash Coupon Alone?
- After a Customer Associates with a Partner, Can the Customer's Account Balance Still Be Used?
- What Are the Cash Coupon Usage Rules and Can the Coupons Be Used Together with Commercial and Promotion Discounts?
- Can I Use Multiple Cash Coupons at a Time?
- Why Can't I Find My Cash Coupon Converted from My Historical Cash Coupon Quota?
- What Are Test Coupons?
- Are There Any Limits on Using Test Coupons and How Do I Use Test Coupons?
- Will Customer Resources Be Automatically Deleted After Test Coupons Are Used Up?
- Will I Fall Into Arrears After Test Coupons Are Used Up?
- Is the Consumption Generated by Test Coupons Counted into Partner Revenue?
- How Can I Request Test Coupons as a Solution Partner?
- Is There Any Limit on the Test Coupon Amount That Can Be Requested?
- Why Is My Cash Coupon Quota Missing? How Do I Use the New Cash Coupons?
- Cash Coupon Usage Rules
-
Other
- How Does a Partner Change the Account Name?
- How Do I Download a Partner Program Certificate, and How Can I View the Validity Period of the Certificate?
- Why I Fail to Receive a Verification Code When Registering a Partner Account?
- How Can I Configure Email and SMS Notifications for Specific Personnel to Send Financial Information to Them?
- How Do I View and Download the Huawei Cloud Partner Network Certification Agreement and the Huawei Cloud Solution Provider Cooperation Agreement?
- How Do I Pay Yearly/Monthly Products?
- What Are the Impacts If a Partner Revokes Its Reseller Customers' Permission to View Bills or Cost in the Billing Center?
- What Are the Statistical Rules of the Expenditure Dashboard?
- How Can I Check Expenditures in Partner Center After the Navigation upgrade?
- Products That Support 95 Percentile Bandwidth Billing
- What Are the Impacts of Bill Run Mechanism Adjustment on Partners?
- How Do I Create a Service Ticket?
- How Do I View the Service Ticket Processing Progress?
- What Are the Impacts of Account Restriction or Freezing?
- What Is a Combined Order?
- What Is a Child Resource?
- How Can I Query Expenditure Data in the Disassociation Month for a Customer Who is a Unified Accounting Member of an Enterprise?
- Menu Update for the Sales Module
- Why Am I Unable to See the Customer Development Menu After Logging In to Partner Center?
-
Partner Policies
- Distributor
- Resellers
-
Reseller Customers
- Where Can a Customer View the Invitations?
- What Is the Applicable Scope of Partner-authorized Discounts?
- How Do Customers View Their Associated Partners?
- When Will a Customer Be Notified After the Customer Is Associated with a Partner?
- Can Customers Place Orders on the HUAWEI CLOUD Official Website? Do Customers Need to Ask Their Partners to Do That for Them?
- How Long Is the Validity Period of an Invitation Link Sent by Partners?
- How Can a Customer View the Discounts Set by a Partner?
- How Can a Customer Disassociate from a Partner?
- How Do I Change My Partner?
- How Do Referral Customers Use the Discount Granted by the Partner?
- Can a Reseller Customer Purchase Pay-per-Use Products If Its Partner Sets the Budget to 0? Will This Incur Overdue Payment?
- Why Are My Cash Coupons Missing?
- Where Is the Refund Returned After a Customer Associated in the Reseller Model Unsubscribes from a Product? When Will the Refund Arrive?
- What Should I Do If I Cannot Be Associated with a Partner?
- Carrier Partners
- KooGallery Partners
- Partner Brand Marketing
- API
- General Reference
On this page
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Help Center/
Partner Center/
FAQs/
Reseller Customers/
What Should I Do If I Cannot Be Associated with a Partner?
Copied.
What Should I Do If I Cannot Be Associated with a Partner?
You can do the following to solve the problem:
- If you fail to associate with a partner, the failure cause and recommended solution are displayed on the page. Perform operations as prompted and associate with the partner again.
- You can contact your partner. The partner can access Partner Center and check the association failure causes and suggested operations and then guide you to solve the problem.
- Contact the customer service to submit a service ticket requesting an association with your partner.
Parent topic: Reseller Customers
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