Managing Invited Customers

After sending an invitation link to a customer, you can view the customer association status and track the association progress in Partner Center.

Viewing the Association Failure Cause

Access the History Records page.

a) Sign in to Huawei Cloud as a reseller.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation, select Sales > Leads and Opportunities > Customer Development. On the displayed page, click the History Records tab.
In the customer list, filter customers whose status is Association failed. Hover the cursor over next to Association failed to view the cause of the association failure.

Association Failure Causes and Suggested Operations

Message	Suggested Operation
The system is busy. Try later.	Contact the customer service.
The invitation link does not exist.	Send the invitation email again.
The invitation link has expired.	Send the invitation email again.
The invitation code has been used.	Send the invitation email again.
The invitation link has been used.	Send the invitation email again.
Prepaid partners cannot develop customers in reseller model.	Send the invitation email again.
Failed to associate with the partner because the customer has been registered by another partner.	The customer cannot be associated with a partner in this condition.
Failed to set the customer to a partner's customer because the customer is already a partner or is applying for becoming a partner.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner because the customer already associates with another partner.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner because the customer has a special contract.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner because the customer uses a Huawei internal account.	The customer cannot be associated with a partner in this condition.
Failed to associate with the partner in the reseller model because the customer has associated with an independent accounting member account as the enterprise master account.	The customer cannot be associated with a partner in the reseller model.
Failed to associate with the partner in the reseller model because the customer was using an enterprise member account to do so.	The customer cannot be associated with a partner by reseller model.
According to your signed relationship with Huawei, some of the customers cannot be associated by referral model. It is recommended that you associate them by reseller model.	The customer cannot be associated with a partner by referral model. Suggest the customer to associate with the partner by reseller model.
According to your registration country, some of the customers cannot be associated by referral model. It is recommended that you associate them by reseller model.	The customer cannot be associated with a partner by referral model. Suggest the customer to associate with the partner by reseller model.
Failed to associate with the partner because the customer has a consumption record.	Remind the customer to submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner because the top-up account has a balance and the outstanding invoice amount is greater than the limit.	Remind the customer to submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner because the customer registration time exceeds the limit.	Remind the customer to submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner because the customer has overdue payment.	Remind the customer to top up the account and settle the overdue payment and then submit a service ticket or contact the customer service to associate with the partner.
Failed to associate with the partner by reseller model because the bill run of the customer's credit account is created and the account has overdue payment.	Remind the customer to settle all the overdue payments and then submit a service ticket or contact the customer service to associate with the partner.
Association not supported. This customer has valid service support plans.	Remind the customer to unsubscribe from the service support plans and then submit a request for association.
Association not supported. This enterprise member account has valid service support plans.	Remind the customer to unsubscribe from the service support plan of this member account and then submit a request for association.

Resending an invitation email

If a pre-registered customer is not associated with your account or the invitation email has expired, you can send an invitation email again. If a pre-registered customer fails to be associated with your account, you can send an invitation email again after modifying the information as prompted.

Access the History Records page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation, select Sales > Leads and Opportunities > Customer Development. On the displayed page, click the History Records tab.
After determining the target customer, click Resend Invitation in the Operation column of the customer. Or you can select one or more target customers and click Resend Invitation above the customer list.
In the displayed dialog box, confirm the customer information and click OK.

Viewing Invited Customers

On the History Records page, you can view customers who have received your invitations and those who have accepted your invitations and registered with HUAWEI CLOUD.

Access the History Records page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation, select Sales > Leads and Opportunities > Customer Development. On the displayed page, click the History Records tab.
Set search criteria to query for the invited customers to be viewed.
- You can check the invited customers by customer full name, customer information (customer name and account), custom tag, account manager's account name, remarks, and email address.
- You can also filter the customer list by invitation method and status.
Click to view information about invited customers.

Exporting Invited Customers

If you want to view invited customers offline, you can export all records of invited customers.

Access the History Records page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation, select Sales > Leads and Opportunities > Customer Development. On the displayed page, click the History Records tab.
Click Export All to export records of all invited customers.

When using the export function of Partner Center, please note that any sensitive information, such as customer names, mobile numbers, and email addresses, will be anonymized.
Click Export > View Export to enter the export history page.
When the export status is updated to Completed, click Download in the Operation column to download the record to your local PC. Then you can view all invited customers offline.