Querying Service Ticket Category List

Function

Query the list of service ticket categories.

URI

GET /v2/servicerequest/config/categories

Request Parameters

**Table 1** Request header parameters
Parameter	Mandatory	Type	Description
X-Auth-Token	Yes	String	Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000
X-Language	No	String	Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32
X-Time-Zone	No	String	Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32

Response Parameters

Status code: 200

**Table 2** Response body parameters
Parameter	Type	Description
total_count	Integer	Specifies the total number. Minimum value: 0 Maximum value: 65535
incident_sub_type_list	Array of IncidentSubTypeV2Do objects	Specifies the service ticket subtype list.

**Table 3** IncidentSubTypeV2Do
Parameter	Type	Description
incident_sub_type_id	String	Specifies the service ticket subtype ID. Minimum length: 1 Maximum length: 32
incident_sub_type_name	String	Specifies the service ticket subtype name. Minimum length: 1 Maximum length: 64
incident_product_category_list	Array of IncidentProductCategoryV2 objects	Specifies the product type list.

**Table 4** IncidentProductCategoryV2
Parameter	Type	Description
incident_product_category_id	String	Specifies the product type ID. Minimum length: 1 Maximum length: 32
incident_product_category_name	String	Specifies the product type name. Minimum length: 1 Maximum length: 64
incident_product_category_desc	String	Specifies the product type description. Minimum length: 0 Maximum length: 512
incident_product_category_acronym	String	Specifies the product type abbreviation. Minimum length: 0 Maximum length: 32
can_use_support_plan	Boolean	Specifies whether a support plan can be used.

Request Example

GET https://{endpoint}/v2/servicerequest/config/categories

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "total_count" : 1,
  "incident_sub_type_list" : [ {
    "incident_sub_type_id" : "123",
    "incident_sub_type_name" : "Computing",
    "incident_product_category_list" : [ {
      "incident_product_category_id" : "123",
      "incident_product_category_name" : "Elastic Cloud Server",
      "incident_product_category_desc" : "Virtual machine",
      "incident_product_category_acronym" : "ECS",
      "can_use_support_plan" : 1
    } ]
  } ]
}