Help Center/ Customer Engagement Center/ API Reference/ Web Client Access Interface Reference/ Integration Development/ APIs Used in the Multimedia Session Scenario/ Sending an Asynchronous Channel Message (sendAsync)

Updated on 2025-03-31 GMT+08:00

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Sending an Asynchronous Channel Message (sendAsync)

Scenario

After a customer is connected to an agent, the customer sends asynchronous channel messages to the agent, including connection, input status, session, transfer-to-manual, and disconnection messages.

Method

POST

URI

https://Domain name/apiaccess/ccmessaging/sendSync (For example, the domain name is https://service.besclouds.com.)

Request Description

**Table 1** Request header parameters
No.	Parameter	Type	Mandatory or Not	Description
1	ccmessaging-token	String	Yes	Value of ccmessaging-token generated by the applyToken interface
2	x-app-key	String	Yes	App key, which is the user ID and is configured on the API Fabric
3	Authorization	String	Yes	Authentication field. The format is Bearer {Value of AccessToken* returned by the tokenByAkSk interface}. (A space is required after Bearer*.)

**Table 2** Request body parameter
No.	Parameter	Type	Mandatory or Not	Description
1	reqBody	sendMsgReq	Yes	Request body

**Table 3** sendMsgReq parameters
No.	Parameter	Type	Mandatory or Not	Description
1.1	channel	String	Yes	Type of the channel through which the client sends a message, for example, the web channel (web customer service access channel)
1.2	content	String	No	Message content, which varies depending on mediaType. For example, if mediaType is set to TEXT, the value is the text content to be sent. The size of the text content to be sent cannot exceed 1 KB. If mediaType is set to AUDIO, VIDEO, or other media types, the value is in fileId,mediaType format, where fileId indicates the value of objectKey returned by the /ccmessaging/uploadFileStream interface. The value is Value of objectKey,jpg for images, Value of objectKey,mp4 for videos, Value of objectKey,mp3 for audio, and Value of objectKey,txt for locations. The file download interface uses fileId to download a file. If mediaType is set to WEBCARD, the value is a string converted from the JSON structure. For example, the fixed JSON structure is as follows: {"title":"Card title","description":"Card description","mediaFileId":"Card media file ID, which is returned by the upload interface","mediaFileType":"Only fixed values img, img/png, and img/jpg* are supported. If this parameter is left blank, the default value jpg is used.*","redirectUrl":"Redirection URL"} Either redirectUrl or mediaFileId must be set. Other parameters can be left empty. For details, see the example of sending a web card message to an agent. NOTE: This parameter is optional when controlType is set to CONNECT, DISCONNECT, or TRANS2AGENT.
1.3	controlType	String	Yes	Message control type. The options are CONNECT, CHAT, TRANS2AGENT, INPUT, DISCONNECT, and READ.
1.4	from	String	Yes	ID of the user who sends a message through a channel. The value is a string of 1 to 24 characters.
1.5	mediaType	String	Yes	Message media type. The options are TEXT, IMAGE, AUDIO, VIDEO, FILE, FILE_IMAGE, FILE_VIDEO, and WEBCARD.
1.6	senderNickname	String	No	Nickname of the message sender
1.7	sourceType	String	Yes	Message source type
1.8	timestamp	String	No	Time when a message is sent
1.9	to	String	Yes	Channel configuration ID
1.10	userAgent	String	No	User client type, which is obtained from UserAgent
1.11	senderAvatar	String	No	Avatar of the message sender. The value is the avatar transfer URL of the channel and can contain a maximum of 1024 characters.
1.12	messageId	String	No	Unique ID of the user who sends a message. The value can contain a maximum of 32 characters. The value cannot contain commas (,).
1.13	transData	String	No	Data in JSON format, which is transferred to the robot flow when the robot is connected

Response Description

Status code: 200

**Table 4** senMsgRsp parameters
No.	Parameter	Type	Mandatory or Not	Description
1.1	resultDesc	String	No	Result code description. The value of resultCode is 0.
1.2	resultCode	String	Yes	Return code. The value is 0.

Status code: 400
Incorrect request. Check the request path and parameters.
Status code: 401
Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.
Status code: 404
The requested content is not found. Check the request path.
Status code: 500
Business failure. Check the values of parameters in the request.

Error Codes

None

Example

Scenario: Send a request for connecting to the robot.

Request parameters:

{
  "content": "",
  "controlType": "CONNECT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573122352",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

Response parameters:

{
    "resultCode": "0",
    "resultDesc": "send sendMessageForOpenApiAsync success."
}

Scenario: Send a request for chatting with a robot.

Request parameters:

{
  "content": "Version",
  "controlType": "CHAT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573123199",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

Response parameters:

{
    "resultCode": "0",
    "resultDesc": "send sendMessageForOpenApiAsync success."
}

Scenario: Send a request for switching from robot service to manual service.

Request parameters:

{
  "content": "",
  "controlType": "TRANS2AGENT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573129953",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

Response parameters:

{
    "resultCode": "0",
    "resultDesc": "send sendMessageForOpenApiAsync success."
}

Scenario: Send a web card message to an agent.

Request parameters:

{
  "content": "{\"title\":\"Test title\",\"description\":\"Test description\",\"mediaFileId\":\"xxxx-xxxx-xxxx-xxxx-2e171ac78313\",\"mediaFileType\":\"img\",\"redirectUrl\":\"https://www.xxx.com\"}",
  "controlType": "CHAT",
  "from": "session_1619573111751_user_1619573111751",
  "mediaType": "WEBCARD",
  "senderNickname": "user_1619573111751",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573129953",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

Response parameters:

{
    "resultCode": "0",
    "resultDesc": "send sendMessageForOpenApiAsync success."
}

Scenario: Send a disconnection request.

Request parameters:

{
  "content": "",
  "controlType": "DISCONNECT",
  "from": "session_1619573842490_user_1619573842490",
  "mediaType": "TEXT",
  "senderNickname": "user_1619573842490",
  "sourceType": "CUSTOMER",
  "timestamp": "1619573854156",
  "to": "1011577355744904195",
  "userAgent": null,
  "senderAvatar": null,
  "channel": "WEB"
}

Response parameters:

{
    "resultCode": "0",
    "resultDesc": "send sendMessageForOpenApiAsync success."
}

Parent topic: APIs Used in the Multimedia Session Scenario

Previous topic: Sending a Message (send)

Next topic: Submitting a Message by a Customer (doLeaveMessage)

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