Help Center/ Customer Engagement Center/ API Reference/ Agent Operation Interface Reference/ Appendix/ Events/ Events Related to Agent State/ Entering the Busy State Successfully
Updated on 2025-11-13 GMT+08:00
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Entering the Busy State Successfully

  • Identifier

    AgentState_SetNotReady_Success

  • Function

    This event indicates that an agent enters the busy state successfully.

  • Additional information

    reason indicates the busy reason code transferred when the request for entering the busy state is sent. If there is no busy reason code, the value 0 is returned. Busy reason codes include:

    • 1: An agent indicates busy.
    • 2: An agent does not answer a call in a long period, so the agent is forced to show busy.
    • 3: An agent is forced to show busy by an inspector.
    • 4: An agent takes a rest.
    • 5: The phone of an agent is unavailable.
    • 7: An agent rejects a call.
    • 200-250: error codes customized by the service side.
  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentState_SetNotReady_Success","workNo":"49997","content":{"reason":"200"}}}