Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Agent Control/ Agent Conference: agentconf/ Querying Conference Information in Batches
Updated on 2023-09-27 GMT+08:00
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Querying Conference Information in Batches

Prerequisites

  • The agent has signed in.

Description

This interface is used to query conference information in batches.

  • An inspector can query information about all conferences in the VDN to which the inspector belongs in batches.
  • A common agent can query only the information about the conference to which the common agent belongs.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://ip:port/agentgateway/resource/agentconf/{agentid}/queryconfinfos

In the URL, ip indicates the IP address of the agent gateway server, and port indicates the HTTPS port number of the agent gateway server.

Table 1 Parameter in the URI

No.

Parameter

Data Type

Mandatory (Yes/No)

Description

1

agentid

string

Yes

Agent ID. The value ranges from 101 to 59999.

Method Name in Logs

queryConfInfos

Request Description

  • Message header
    Table 2 Parameters in the message body

    No.

    Parameter

    Value Type

    Mandatory (Yes/No)

    Description

    1

    modifyType

    int

    Yes

    Type of a change request.

    0: increase

    1: decrease

    2

    modifyNum

    int

    Yes

    Number to be changed.

    The value ranges from 2 to 118.
  • Message body
    Table 3 Parameters in the message body

    No.

    Parameter

    Value Type

    Mandatory (Yes/No)

    Description

    1

    confIds

    array

    Yes

    Conference ID array.

    The maximum length of the array is 20.

Response Description

Table 4 Parameters in the message body

No.

Parameter

Value Type

Description

1

message

string

Description.

2

retcode

string

Error code. The options are as follows:

0: success

Other values: failure

3

result

array

For details, see Table 5.
Table 5 Conference information

No.

Parameter

Value Type

Description

3.1

confId

long

Conference ID.

3.2

confState

int

Conference status. The options are as follows:

0: normal conference call

1: conference announcement playing

3.3

startTime

long

Conference start time. The value is a timestamp, in milliseconds.

3.4

applyConfTime

int

Applied conference duration, in minutes.

3.5

confHaveBeenTime

int

Time elapsed since a conference starts, in minutes.

3.6

addresses

array

Participant list. For details, see Table 6.
Table 6 Participant information

No.

Parameter

Value Type

Description

3.6.1

addressType

String

3: address type.

6: phone number

9: agent ID

3.6.2

address

String

Address ID.

3.6.3

deviceCallType

int

User-defined device call type. For details, see Table 3.

3.6.4

deviceType

int

User-defined device type. For details, see Table 2.

3.6.5

channelAttrib

int

Conference attribute.

1: listening only

2: speaking only

3: listening and speaking

3.6.6

channelState

int

Conference channel status. The options are as follows:

0: The conference call is in progress.

1: The conference call is held.

2: The announcement is played.

3.6.7

role

int

Conference role. The options are as follows:

0: participant

1: chairperson

3.6.8

enterTime

long

Time when a user joins a conference. The value is a timestamp, in milliseconds.

Triggered Event

None

Error Code

  • 000-002
  • 100-006
  • 100-007

Example

  • Message header 
    Content-Type:application/json; charset=UTF-8
Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
  • Request parameter 
    {
    "confIds": [
        1029888,
        1029889
    ]
}
  • Response parameter 
    {
    "message": "",
    "retcode": "0",
    "result": {
        "confs": [
            {
                "confId": 1029888,
                "confState": 0,
                "startTime": 1475745454000,
                "applyConfTime": 60,
                "confHaveBeenTime": 29,
                "addresses": [
                    {
                        "addressType": "6",
                        "address": "70005",
                        "deviceCallType": 0,
                        "deviceType": 0,
                        "channelAttrib": 3,
                        "channelState": 0,
                        "role": 0,
                        "enterTime": 1475745464000
                    },
                    {
                        "addressType": "9",
                        "address": "153",
                        "deviceCallType": 0,
                        "deviceType": 6,
                        "channelAttrib": 3,
                        "channelState": 0,
                        "role": 1,
                        "enterTime": 1475745454000
                    }
                ]
            }
        ]
    }
}