- What's New
- Function Overview
- Service Overview
- Getting Started
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User Guide
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Instances
- Permissions Management
- Assigning Permissions Using IAM
- Creating a CBH Instance
- Checking Instance Details
- Resetting the Login Method for User admin
- Resetting the Password of User Admin
- Upgrading the CBH System Version
- Starting a CBH Instance
- Stopping a CBH Instance
- Restarting a CBH Instance
- Changing a VPC for a CBH Instance
- Changing Security Groups
- Binding an EIP to a CBH Instance
- Unbinding an EIP from a CBH Instance
- Allowing Access to Cloud Assets
- Managing Tags
- Key CBH Instance Operations Recorded by CTS
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Logging In to the CBH System
- Overview
- Using a Web Browser to Log In to Your Bastion Host
- Using a Client to Log In to Your Bastion Host
- Configuring Multifactor Verification
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Managing Login Security
- Configuring User Login Lockout
- Configuring the Login Password Policies
- Configuring Web Login Timeout and Authentication
- Updating a System Web Certificate
- Configuring the Mobile OTP Type
- Configuring the USB Key Vendor
- Configuring Policies to Disable Zombie Users (Available in V3.3.30.0 and Later Versions)
- Configuring the RDP Resource Client Proxy (Available in 3.3.26.0 and Later Versions)
- Enabling API Configuration (Included in V3.3.34.0 and Later Versions Only).
- Configuring Automatic Inspection (Available in V3.3.36.0 and Later)
- Configuring a Resource Account
- Configuring Client Login
- Configuring a User Expiration Reminder
- Configuring Session Limit
- Dashboard of the CBH System
- Department
- User
- Resource
- Policy
- Ticket
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Operation
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Host Operation
- Viewing the Host Resource List and Setting Resource Labels
- Logging In to Managed Resources Using a Web Browser for O&M
- Logging In to Resources Using an SSH Client for O&M
- Logging In to File Transfer Resources Using an FTP or SFTP Client
- Logging In to and Maintaining Database Resources Using an SSO Client
- Logging In to Hosts in Batches for O&M
- File Transmission
- Cooperation
- Enabling Forcible RDP Connections
- Application Operation
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Host Operation
- Audit
- System Management
- Installing an Application Server
- Monitoring
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Instances
- API Reference
- Best Practices
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FAQs
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Product Consulting
- What Are the Differences Between a CBH Instance and a CBH System?
- Which Security Hardening Measures Does CBH Provide?
- What Is the Number of Assets?
- What Is the Number of Concurrent Requests?
- Can I Use a CBH System to Centrally Manage My Cloud ERP or SAP Services?
- What Does Automatic O&M Include?
- How Do I Obtain an Enterprise Agreement Number?
- How Can I Configure Ports for a CBH Instance?
- Can CBH Manage Resources Under Multiple Subnets?
- Which Types of Databases Can I Manage in a CBH System?
- Regions and AZs
- About Purchase
- License
- About Backup, Specification Change, and Upgrade
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About File Transfer
- What File Transfer Methods Can be Used in a CBH System?
- How Do I Use FTP/SFTP to Transfer Files to or From an SSH Host?
- How Do I Upload or Download Files When I Log In to Managed Hosts Using a Web Browser?
- What Is the Netdisk of a CBH System?
- How Do I Clear the Personal Net Disk Space?
- How Do I Configure File Management Permissions?
- Does CBH Check Security of Uploaded Files?
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Billing, Renewals, and Unsubscriptions
- How Do I Renew a CBH Instance and Update the Mapped System Authorization?
- How Is CBH Billed?
- Can I Unsubscribe from a CBH Instance?
- How Is the CBH Instance Billed After I Change Specifications of the Instance?
- Will I Be Billed for Upgrading the CBH Software Version?
- How Do I Increase the CBH Instance Quota?
- How Do I Purchase a CBH Instance When the System Prompts that Resources Are Sold Out?
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About CBH System Login
- Login Methods and Password Issues
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Multifactor Verification
- How Can I Install an OTP Authentication Application on the Mobile Phone?
- Why Does the Mobile OTP Application Binding Operation Fail?
- How Do I Enable Mobile SMS Authentication For Logging In to the CBH System?
- How Do I Cancel Mobile SMS Authentication?
- How Can I Cancel Mobile OTP Authentication If No Mobile OTP Application is Bound to My Account?
- Why Does Login Fail When an Account That Has Mobile OTP Application Bound Is Used to Log In?
- Login Security Management
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User, Resource, and Policy Configuration in a CBH System
- Users
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Adding Resources to a CBH System
- How Do I Change the Password of a Managed Resource Account?
- How Do I Set a Sudo Privilege Escalation Account for the Managed Resource?
- How Do I Add a Label to Resources Managed in a CBH System?
- How Do I Import or Export Information of Host Resources in Batches?
- What Are the AK and SK of an Imported Host? How Can I Obtain Them?
- What Are the Statuses of a Managed Resource Account in a CBH System?
- Can I Share Labels of Managed Resources with Other System Users?
- Can I Manually Enter a Password to Log In to a Managed Resource Through the CBH System?
- Why Does the CBH System Fail to Identify Hosts Imported in Batches?
- How Do I Access Services Provided by the Intranet Through a CBH Instance?
- How Do I Add a Server with an IPv6 Address to a CBH Instance?
- What is an Empty Account?
- Policy Management
- System Configuration
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Resources Managed in a CBH System
- Operation Management
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O&M Operations
- What Login Methods Does CBH Provide?
- How Do I Create a Collaborative O&M Session?
- How Do I Use Resource Labels in the CBH System?
- How Do I Set the Resolution of the O&M Session Window When I Use a Web Browser for O&M?
- How Can I Use Shortcut Keys to Copy and Paste Text When a Web Browser Is Used for O&M?
- What Are the Shortcut Keys for O&M in CBH?
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O&M Log Audit
- What Audit Logs Does CBH Provide?
- Can I Download Operation Recordings?
- Can I Delete CBH O&M Data for a Specific Day?
- Can I Back Up System Audit Logs to an OBS Bucket?
- How Long Can I Store Audit Logs in the CBH System?
- How Are Audit Logs in the CBH System Processed?
- Can I Audit User Operations If a User Logs In to Server A Through the CBH System and Then Logs In to Server B from Server A?
- Why Is the Playable Duration Shorter Than the Total Duration of a Session?
- Why Is There No Login Record in History Sessions While I Received a Resource Login Message?
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Troubleshooting
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CBH System Login Failures
- What Does a Login Exception Occur?
- Why Is the IP Address or MAC Address Blocked When I Log In to the CBH System?
- Why Am I Seeing Error Code 404 When I Log In to the CBH System?
- Why Am Seeing Error Code 499 When I Log In to the CBH System?
- What Are Possible Faults If I Log In to the CBH System as an Intranet User?
- Why Is a Host Inaccessible Through CBH?
- Why Does CBH Login Fail Through an ECS in a New VPC Connected with the VPC Where CBH Is via VPN or a VPC Peering Connection
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CBH Managed Resource Login Failures
- Why Does an Exception Occur When I Log In to My Resources Managed in CBH?
- Why Am I Seeing Login Errors of Code: T_514 When I Use a Web Browser for Resource O&M?
- Why Am I Seeing Login Errors of Code: T_1006 When I Use a Web Browser for Resource O&M?
- Why Am I Seeing Login Errors of Code: C_515 When I Use a Web Browser for Resource O&M?
- Why Am I Seeing Login Errors of Code: C_519 When I Use a Web Browser for Resource O&M?
- Why Am I Seeing Login Errors of Code: C_769 When I Use a Web Browser for Resource O&M?
- Why Cannot I See the Accessible Resources in the Resource List?
- Why Does the Session Page Fail to Load When I Log In to the Managed Host Using a Web Browser?
- Why Is the Application Resource Inaccessible through CBH?
- Why Are Databases Managed in CBH Inaccessible with an SSO Tool?
- Why Does the Number of Concurrent Sessions Reach the Limit When I Use CBH to Log In to a Host Resource?
- Why a Black Block Is Displayed on the Mouse When the MSTSC Client Is Used to Access a Server Resource?
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Maintenance Issues
- Why Does SMS Verification Code Fail to Send When I Log In to a CBH Instance?
- Why Am I Seeing a Message Indicating that the Number of Resources Has Reached the Limit When I Add a Resource to CBH?
- Why Does Verification of An Account for a Managed Host Fail?
- Why Am I Seeing Garbled Characters When I Open a System Data File?
- Why Does Login Timeout Frequently Occur During an O&M Session?
- Why Does the PL/SQL Client Display Garbled Characters During Application O&M?
- Why Is the Requested Session Denied After I Log In to a Managed Host?
- Why Does the CBH Traffic Bandwidth Exceed the Threshold?
- Why Text Cannot Be Copied When I Perform O&M Through a Web Browser?
- Which Types of Failures May Occur During the O&M?
- What Do I Do If an Exception Occurs When I Enter Chinese Characters Using WPS During the O&M of a Windows Server?
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CBH System Login Failures
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Product Consulting
- Videos
Show all
Configuring the Ticket Approval Process
The ticket approval process is the policy that specifies how to approve a system ticket. You can customize the approval process in terms of the approval process mode, approval form, approval node, approval series, and final approval node to enhance the management of the ticket approval process. The following are some major factors in an approval process:
- Approval process type
There are two types of application processes, the hierarchical process and fixed process. The hierarchical process is applicable to the approval within a department, and the fixed process is applicable to approval across departments.
- Approval form
Approval form is used to specify how a ticket is approved when multiple approvers are involved in the approval process. There are two forms, multiplayer approval and countersign approval. In multiplayer approval form, a ticket is approved as long as it is approved by any of the approvers. In countersign approval form, a ticket is approved only after it is approved by all approvers.
- Approval node
Approval node is used to specify attributes of the approver in the approval process, including the department and role attributes. The department administrator who meets the department and role requirements has the approval permission.
- Approval series
Approval series refers to the number of approval levels. If you select the hierarchical approval process, the approval series must be specified.
- Final approval node
After approvals at other levels complete, admin performs the final approval.
This topic describes how to customize a ticket approval process.
Prerequisites
You have the management permissions for the System module.
Procedure
- Log in to your bastion host.
- Choose System > Sysconfig > Ticket.
- In the Approval process area, click Edit.
In the displayed Approval process dialog box, specify required parameters.
Table 1 Parameters for configuring ticket approval processes Parameter
Description
Approval process type
Approval process. The options are Classification for hierarchical process and Regular for fixed process.
After the ticket approval process is configured, the ticket goes to each approver in sequence for approval. If there is no qualified approver at one stage, the ticket is approved at this stage by default. Then the ticket is routed to the next stage.
- By default, the hierarchical process mode is used.
- Hierarchical process: Approval is performed level by level based on the approval level.
- Fixed process: Approval is performed based on the fixed approval node.
NOTE:
You can send an email to notify the approver of the ticket status in either of the following ways:
- Set an outgoing email address by referring to Configuring the Outgoing Mail Server and ensure that emails can be sent properly.
- On the Ticket tab, set the alarm level to High. For details, see Configuring Alarm Levels.
Approval form
How the approval is performed. The options are Multiplayer and Countersign.
- The multiplayer approval mode is used by default.
- Multiplayer: indicates that an approval from only one approver at each level is required. After the ticket is approved at a certain level, it becomes invisible to other approvers at the same level. If a ticket is rejected by any approver at the same level, the ticket is rejected.
- Countersign: A ticket will not be transferred to the next level for approval until all approvers at the same level approve the ticket. If any approvers reject the ticket, the ticket is rejected.
- During the approval process, the admin account can review all tickets on any node, and the review result is the final result.
Approval node
Set the approver attribute of the node. The department attribute and role attribute must be set.
After the setting is complete, the users who meet the department and role requirements automatically become the approvers of the node. If no users meet the department and role requirements, the system automatically searches for qualified users in the superior department until HQ is reached.
- Department attribute: includes User department and Resource department.
- Role attribute: The role must have the administrator and ticket approval permissions. The default role is the department administrator. For example, if you select User department, the administrator of the department to which the ticket applicant belongs is select as the approver. If you select Resource department, the administrator of the department to which the resource belongs is selected as the approver.
Approval series
Number of approval levels. If you select Classification for approval process, this parameter is mandatory.
- A maximum of five levels of approval series can be set.
- The default value is 1, indicating that an approval level is required.
Final approval node
Whether to enable final approval by admin. Final approval is enabled by default (
).
: indicates that final approval by admin is disabled.
: indicates that final approval by admin is enabled. This means the ticket cannot be approved until all approvers in other levels approve it and the admin user approves it.
NOTE:
If no qualified approvers at all approval levels, the approval from the admin user is required no matter whether the final approval is enabled.
- Click OK. You can then view the configured ticket approval process.
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