Pre-registering Customers

Precautions

• A customer cannot be pre-registered by a partner if the customer:
  • Registers with Huawei Cloud (international website).
  • Registers with Huawei Cloud (Chinese mainland website).
  • Has been associated with a partner.
  • Has been pre-registered by another partner.
  • Has signed contracts with Huawei Cloud.
  • Has cash expenditure records and has not been followed up by the Huawei Cloud direct sales team.
  • Has been associated with an enterprise master in the unified accounting model.
• A partner can submit a request for manual pre-registration review if the customer:
  • Has registered for more than seven days or has cash expenditure records and has been followed up by the Huawei Cloud direct sales team.
  • Has a different registration country from the partner.
  • Belongs to the Huawei Cloud online sales team.
• The maximum number of pending and pre-registered customers is 100. When the maximum number is reached, the partner cannot pre-register any customers.
• The validity period of pre-registration is 15 days. A pre-registered customer cannot be pre-registered by another partner until the current validity period has expired.
• If a partner does not reserve a mobile number or email address in the partner center, the partner cannot register a customer. Partners need to add mobile numbers or email addresses on the Personal Information page under Account Management > Basic Information in the partner center before registering customers.
• Ensure that the email address provided for pre-registering a customer is in consistent with the email address that was used by the customer for account creation.
• If you need to pre-register a customer who does not meet the pre-registration conditions, you can request manual review. The review will be completed within two working days.

Procedure

1. Use your account to log in to Huawei Cloud.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. On the top navigation bar, select Sales > Customer Business > Customer Development.
4. On the From Partner Center tab page, click Preregister Customer.

   

   

   Click the eye icon next to a header to show or hide the complete content in the column. The content is hidden by default. For example, you can click the eye icon next to Customer Name/Account Name to show or hide the complete content of customer names.

5. Configure Customer Name, Mobile Number, and other parameters, and click OK.

   

   A message is displayed indicating that the pre-registration is successful.

6. (Optional) If a partner still wants to pre-register a customer who does not meet the pre-registration conditions, the partner needs to submit a manual review request.
   1. In the dialog box that is displayed, click Preregister Customer.
   2. In the Preregister Customer dialog box, fill in the required information and click Submit.
   3. You can query the preregistered customer by full name, mobile number, or email on the From Partner Center tab page. If the status of the customer changes to Pre-registered, it indicates that the preregistration is successful. Then, you can invite the customer for association.
      

      To learn about the review progress of a manual review request, contact your ecosystem manager.

Other Operations

• Click Delete in the Operation column to delete a customer. You can also select multiple customers and click Delete next to Preregister Customer to delete them.
• Click Create Opportunity in the Operation column to create an opportunity for a customer.

• You cannot delete customers whose status is Pending review or Associated.
• After a pre-registered customer is deleted, the pre-registration for the customer becomes invalid.