Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor's Resellers/ Leads and Opportunities/ Customer Development/ Preregistering Customers
Updated on 2026-04-20 GMT+08:00
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Preregistering Customers

Customer preregistration is a mechanism provided by Huawei Cloud for partners to register customers in advance, helping them seize customer development opportunities. This mechanism prevents customer development conflicts between partners and between partners and Huawei Cloud.

A partner can preregister potential customers. Within the validity period of preregistration, the partner can send invitation links to preregistered customers. After receiving the invitation link, customers can register and associate with the partner. Once the association is successful, the customers become customers of the partner.

A partner can send emails or hyperlinks or QR codes to invite potential customers.

Prerequisites

You must reserve your mobile number or email address in the Partner Center before preregistering a customer. In addition, you must add a mobile number or email address on the Partner Information > Basic Information > Account Information page.

  1. A customer cannot be preregistered by a partner if the customer:
    • Is registered with the Huawei Cloud Chinese mainland website.
    • Has been associated with another partner.
    • Has been preregistered by another partner.
    • Is a consumer cloud user.
    • Has signed contracts with Huawei Cloud.
    • Has cash expenditure records and has not been preregistered by the Huawei Cloud direct sales team.
    • Has been associated with an enterprise master in the unified accounting model.

    If you are not sure whether a customer falls under any of the previously mentioned scenarios, try either of the following methods:

    • Directly preregister the customer. Then, the system will display the failure cause.
    • Contact your ecosystem manager to query the customer status. You can find the contact information of your ecosystem manager in the upper right corner of the Home page.
  2. A partner can submit a request for manual preregistration review if the customer:
    • Registers in a country that is inconsistent with the location where the partner develops business.
    1. If you are not sure whether a customer falls under any of the previously mentioned scenarios, try either of the following methods:
      • Directly preregister the customer. Then, the system will display the failure cause.
      • Contact your ecosystem manager to query the customer status. You can find the contact information of your ecosystem manager in the upper right corner of the Home page.
    2. The manual preregistration review will be completed within two working days.
  3. The maximum number of customers allowed in the pending review and preregistered statuses is capped at 100. Once this limit is reached, no pre-registrations are allowed.
  4. The validity period of preregistration is 15 days. A preregistered customer cannot be preregistered by another partner until the current validity period has expired.
  5. Ensure that the email address provided for preregistering a customer is consistent with the email address that was used by the customer for account creation. Email inconsistency will lead to a customer invitation failure. Double check the email address before preregistration.
  1. Access the Customer Development page.

    a) Log in to Huawei Cloud as a reseller.

    b) Click Partner Center in the drop-down list of your account name in the upper right corner.

    c) In the top navigation, select Sales > Leads and Opportunities > Customer Development.

  2. On the From Partner Center tab page, click Preregister Customer.

    Click next to a header to show or hide the complete content in the column. The content is hidden by default. For example, you can click next to Mobile Number to show or hide the complete content of mobile numbers.

  3. Enter the full name, email address, and mobile number of the customer, select whether to send an invitation link, and click OK.

    • The email address can contain only letters, digits, underscores (_), hyphens (-), and periods (.).
    • If Sending Invitation Link is set to Yes, once a customer is preregistered, the system will automatically send an invitation link to the customer.
    • If Sending Invitation Link is set to No, once a customer is preregistered, you need to send an email or send a hyperlink and QR code to invite the customer for association.
    • Regardless of whether you select Yes or No for Sending Invitation Link, the association type is Reseller.

  4. A message is displayed indicating that the preregistration is successful.

    If the system displays a message indicating that the customer does not meet the preregistration conditions, you need to submit a manual review request.

    1. In the dialog box that is displayed, click Continue.

    2. In the displayed dialog box, fill in the potential additional expenditures and the communication process with the customer, including project details and customer account information, and click Submit.
    3. You can query the preregistered customer by full name, mobile number, or email on the From Partner Center tab page. If the status of the customer changes to Pre-registered, the preregistration is successful. Then, you can invite the customer for association.

      For customers in the Under review state, you can contact your ecosystem manager if you have any questions. You can find the contact information of your ecosystem manager in the upper right corner of the Home page.

  1. Click Delete in the Operation column to delete a customer. You can also select multiple customers and click Delete next to Preregister Customer to delete them.
  2. You can click Process Flowchart to view the online development process guide.
  • You cannot delete customers whose status is Under review or Associated.
  • After a preregistered customer is deleted, the preregistration for the customer becomes invalid.
Parent Topic: Customer Development