Help Center> Partner Center> User Guide> Distribution Partner Program> Distributor's Resellers> Customer Business> Customer Development> Pre-registering Customers
Updated on 2024-04-07 GMT+08:00
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Pre-registering Customers

Customer pre-registration is a mechanism provided by Huawei Cloud for resellers to register customers in advance to seize customer development opportunities. This mechanism prevents conflicts between resellers and between resellers and Huawei Cloud.

A partner can preregister potential customers. Within the validity period of pre-registration, the partner can send invitation links to preregistered customers for them to register and associate with the partner.

A partner can send emails or hyperlinks and QR codes to invite potential customers.

Precautions

  • A customer cannot be pre-registered by a partner if the customer:
    • Registers with Huawei Cloud (Chinese mainland website).
    • Has been associated with a partner.
    • Has been pre-registered by another partner.
    • Has signed contracts with Huawei Cloud.
    • Has cash expenditure records and has not been pre-registered by the Huawei Cloud direct sales team.
  • A partner can submit a request for manual pre-registration review if the customer:
    • Has registered for more than seven days or has cash expenditure records and has been pre-registered by the Huawei Cloud direct sales team.
    • registers in a country that is inconsistent with the location where the partner develops business.
    • Belongs to the Huawei Cloud online sales team.
  • The maximum number of pending and pre-registered customers is 100. When the upper limit is reached, the partner cannot preregister any customers.
  • The validity period of pre-registration is 15 days. A pre-registered customer cannot be pre-registered by another partner until the current validity period has expired.
  • If a partner does not reserve a mobile number or email address in the Partner Center, the partner cannot preregister a customer. To preregister customers, the partner needs to add its mobile number or email address on the Account Information tab page under Account Management > Basic Information in the partner center first.
  • When preregistering a customer, enter the email address the customer uses to register its account.
  • If a partner still wants to pre-register a customer who does not meet the pre-registration conditions, the partner needs to submit a manual review request. The review will be completed within 2 working days.

Procedure

  1. Use your partner account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customer Business > Customer Development.
  4. On the From Partner Center tab page, click Preregister Customer.

    The Preregister Customer dialog box is displayed.

  5. Enter the customer's full name and mobile number, and click OK.

    A message is displayed indicating that the pre-registration is successful.

  6. (Optional) If a partner still wants to preregister a customer who does not meet the pre-registration conditions, the partner needs to submit a manual review request.

    1. In the dialog box that is displayed, click Preregister Customer.
    2. In the Preregister Customer dialog box, fill in the required information and click Submit.

Other Operations

Click Delete in the Operation column to delete a customer. You can also select multiple customers and click Delete next to Preregister Customer to delete them.

  • You cannot delete customers whose status is Pending review or Associated.
  • After a pre-registered customer is deleted, the pre-registration for the customer becomes invalid.
Parent topic: Customer Development