Unsubscription Not Allowed

Unsubscriptions from resources are not allowed in any of the following scenarios. You can go to the Orders > Unsubscriptions page in the Billing Center, and choose Unsubscribe from In-Use Resources > Unsubscription Not Allowed to view the reason why these resources cannot be unsubscribed from.

1. Common unsubscriptions not allowed
   • Free cloud services
   • Trial cloud services
   • One-off billed cloud services
   • Effective resource package (excluding cloud server backups and data warehouses)
   • Products for which other transactions are in progress
   • Expired cloud services
   • Account frozen for legal management. If your account is frozen, all your resources cannot be unsubscribed from. If one of your resources is frozen, that resource cannot be unsubscribed from.
   • KooGallery products that have been invoiced
   • Orders of customers associated in the referral model, paid by partners and already invoiced
   • Orders associated with a standard sales contract
   • Cloud services involved in a special reward activity, such as promotional packages, promotional coupons, promotional gift bundles, lucky draws, and referral incentives (cloud beans).
   • DevCloud products
2. KooGallery products that you cannot unsubscribe from

   KooGallery cloud services

3. Other unsubscriptions not allowed
   • Resources are unavailable.
   • You have purchased a portfolio subscription.
   • The subscription relationship records have been dumped.
   • You have subscribed to a support plan and have already used some of the benefits it provides.
   • A senior benefit has been used for trial.
4. Cloud services that you cannot unsubscribe from

   Table 1 Cloud services that you cannot unsubscribe from

   No.	Cloud Service
   1	HUAWEI CLOUD Meeting
   2	SSL Certificate Manager (SCM) (Unsubscription not supported seven days after the purchase)
   3	Dedicated Computing Cluster (DCC)
   4	Anti-DDoS Service (AAD)
   5	API Gateway (APIG)
   6	Simple Message Notification (SMN)
   7	Direct Connect
   8	Elasticsearch Service
   9	Dedicated Cloud Bare Metal Server
   10	Dedicated Cloud Server Backup
   11	Dedicated Cloud Storage

5. The following types of resources are not displayed on the Orders > Unsubscriptions page in the Billing Center:
   • One-time use products, which become invalid immediately after purchase