Help Center/ Billing Center/ User Guide/ Orders/ Unsubscriptions/ Unsubscribing from Inactive Resources
Updated on 2024-11-26 GMT+08:00
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Unsubscribing from Inactive Resources

Inactive resources are those in a resource package or add-on package you have purchased again, for which you have specified an effective time. In an unsubscription from an inactive resource, no handling fees are charged and the used cash coupons are returned.

Your request for unsubscribing from an order of more than $1000 USD needs to be reviewed by your account manager. If your account manager does not review it within 24 hours, your request will be approved automatically. By default, the unsubscribed amount is included in the month when the order is successfully unsubscribed from. If your request is approved in the next month and the unsubscription is also completed in the next month, the unsubscribed amount will be counted into the next month. You can choose Bills > Bill Details to query the transactions. For details, see Viewing Bill Details.

Example:

You paid $2000 USD for ECSs on August 20, 2021, and requested to unsubscribe from them on September 30, 2021. Your account manager would review your request because its amount exceeded $1,000 USD.

  • If the account manager approved the unsubscription request on September 30, 2021, the refunded amount was included in the bill for September and the transactions are included in billing cycle 2021/9.
  • If the account manager approved the unsubscription request on October 01, 2021, the refunded amount was included in the bill for October and the transactions are included in billing cycle 2021/10.

Scenarios When These Resources Cannot Be Unsubscribed From

You cannot unsubscribe from inactive resources when any of the following conditions exists.

  • Other transactions for the resource are in progress.
  • Special unsubscriptions from the resource are being requested.
  • The subscription was part of any promotional events and invoices were issued (issued from KooGallery cloud services or issued to partners).
  • Your account or a specific resource was frozen for legal management.

Procedure

  1. Go to the Unsubscriptions page in the Billing Center.
  2. Choose Unsubscribe from Inactive Resources > Unsubscription Allowed.
  3. Unsubscribe from a single inactive instance or instances in a batch based on the actual requirements.

    1. You can search for instances by instance name, order number, or ID, or filter instances by product type, region, or enterprise project. Only when the enterprise project management function is enabled, you can filter instances by enterprise project.
    2. If you unsubscribe from inactive instances in a batch, a combined transaction order is generated. On the combined order details page, click the order number of an instance to view the detailed unsubscription and refund of the instance.
    • Single unsubscription: Click Unsubscribe from Resource in the Operation column for the instance which you want to unsubscribe from.

    • Batch unsubscription: Select the target instances from the list and click Batch Unsubscribe on top of the list.

  4. View the unsubscription information and refunds. Select the unsubscription reason, and click Confirm.

Parent topic: Unsubscriptions