Help Center/ Cloud Backup and Recovery/ Troubleshooting/ Failed to Execute a Backup Task
Updated on 2023-01-04 GMT+08:00

Failed to Execute a Backup Task

Symptom

A manual or scheduled backup task fails.

Troubleshooting

Possible causes are listed here in order of their probability.

If the fault persists after you have ruled out one cause, move on to the next one.

Figure 1 Troubleshooting
Table 1 Troubleshooting

Possible Cause

Solution

The vault capacity has been used up.

For detailed handling measures, see The Vault Capacity Has Been Used Up.

The vault is frozen because your account is in arrears.

Top up your account.

Other operations are being performed on the resource to be backed up.

For detailed handling measures, see Other Operations Are Being Performed on the Resource to Be Backed Up.

The system is busy.

Back up the data in off-peak hours or submit a service ticket.

The Vault Capacity Has Been Used Up

Backup stops once the usage of the vault exceeds the upper limit. Take the following measures when the storage capacity of your vault is not enough:

Other Operations Are Being Performed on the Resource to Be Backed Up

Automatic backup may fail when other operations, such as backup and restoration, are being performed on the target resource.

  1. Log in to CBR Console and check whether the status of the target resource is Available or Running.
    Figure 2 Checking the resource status

  2. If yes, perform the backup again. If no, wait until the status of the target resource becomes Available or Running.

Submitting a Service Ticket

If the problem persists, submit a service ticket.