Releasing Professional Services

Release Flow

Prerequisites

• You have registered as a KooGallery seller. For details, see Seller Registration.
• Before releasing a joint operations product, you have completed the joint operations certification. For details, see Joint Operations Certification and Product Access.

Procedure

1. Go to the Seller Console.
2. In the navigation pane, choose Product Management > My Products.
3. Click Release New Product in the upper right corner of the page.

   The Product Release page is displayed.

4. In the Delivery Method area, select Professional Services. In the Basic Information area, set Product Name and Version, upload a logo, specify the Service Flow and Delivery Period, and set Request Templates.

   

   

   • For details about parameters, see Product Release Description.
   • Service Flow

     You must provision the product to customers by strictly following the service flow. The order of the product will be settled after the service flow is completed.

     For details about service flows of professional services, see Supervising Professional Service Products.

   • Delivery Period

     Enter a proper number of calendar days. If the delivery period is too long or too short, your product release application may be rejected, or you may receive customer complaints if you cannot deliver the product in the specified delivery period.

   • Request Templates

     Create templates that contain the information customers need to provide to you during service supervision, and upload the templates. When submitting requests, customers can download and fill in the templates.

5. Click Next.

   The Enter Product Details page is displayed.

6. Enter the product information (including Overview, Description, and Highlights) and customer cases as prompted.

   

   

   • Drag the lower right corner of the Description text box to resize it.
   • Move the cursor to an added customer case to delete or edit it.

7. Click Next.

   The Enter Qualification Information page is displayed.

8. Set End User License Agreement, After-Sales Support, User Guide, Software Copyright Certificate, and Open-Source Software Notice as instructed.

   

   

   • End User License Agreement

   The EULA is an online agreement entered into between you and customers. It takes effect when customers select it during order placement. It cannot contain any unfilled content and cannot be stamped. You can drag the lower right corner of the End User License Agreement text box to resize it.

   • After-Sales Support

   Add the time zone to the end of the service time, for example, (GMT+08:00).

   Ensure that your hotline and email address are reachable and you can provide after-sales services as required. If customers purchasing this product cannot contact your company or they do not receive any reply from you after sending emails for multiple times, KooGallery will remove the product from the catalog.

   Ensure that you can provide after-sales hotline and email services in English.

   • Software Copyright Certificate

   Upload a software copyright certificate that matches your product. The uploaded certificate will be reviewed by Huawei Cloud KooGallery to confirm whether your product meets the release requirements. The certificate is only for review and will not be displayed on the product details page.

9. Click Next.

   The Enter Service Information page is displayed.

10. Set Service Information, Product Specifications, and SEO Information as instructed.

    

    Figure 1 Product specifications

    

    

    • If you set Public Product to No, the product will be hidden from KooGallery frontend page and search results. Customers can access and purchase the product only by using the product URL you provide. To obtain the URL of such a product, choose Product Management > My Products. In the same row of the product, click Details in the Operation column. The URL is displayed in the Service Information area on the product details page.
    • If you want to set a fixed price for product specifications in yearly/monthly or one-time payment billing mode, select a simple pricing template.
    • If you want to set a separate price in each SKU for product specifications in yearly/monthly or one-time payment billing mode, select a custom pricing template. If an SKU contains attributes of the quantity type, you can also use linear or tiered pricing for the attributes. For details about how to release a product specification that contains multiple SKU attributes, see Releasing Multi-SKU Product Specifications.
    • Fill in the SEO information by referring to the instructions to facilitate entry addition of third-party search engines such as Google.

11. Click Preview.

    The product details page is displayed.

12. Confirm the configuration and click Submit.

    The message "Are you sure you want to submit the product information?" is displayed.

13. Click OK.

    The message "Product release information submitted successfully." is displayed.

    

    • You can upload a maximum of 100 documents or software of 10 GB in total to the Seller Console in a single day.
    • When releasing a product, you can click Save Draft to save the product information before submission. You can choose Product Management > My Applications or Product Release > Drafts to view the draft information.
    • Huawei Cloud KooGallery will review the product information you submitted within three business days. The review result will be sent to the email address bound to your Huawei Cloud account. The product will be available on KooGallery upon approval from KooGallery.