Help Center/ KooGallery/ Seller Guide/ Product Transaction/ Managing Unsubscriptions/ Unsubscription Rules
Updated on 2025-03-21 GMT+08:00
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Unsubscription Rules

  • The transaction guarantee period ends when service supervision is complete (that is, when the order status changes to Completed).
  • In the case of special products or orders, the specific agreements between you and sellers shall prevail.
Table 1 Unsubscription rules

Delivery Method

Service Supervision Involved

Unsubscription Rule

(Customer) How to Request

(Seller) How to Review

Image

No
  • Unsubscription rules for images on KooGallery are the same as those for products and services on Huawei Cloud. For details, see Unsubscription Rules.
  • Pay-per-use resources cannot be unsubscribed from.

Navigate to Billing Center > Unsubscriptions.

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SaaS

Yes

During the transaction guarantee period, you can negotiate with sellers for unsubscriptions.

See Requesting a Negotiated Unsubscription.

Navigate to Seller Console > Orders > Unsubscriptions.

No

Unsubscription is not supported.

/

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License

Yes

During the transaction guarantee period, you can negotiate with sellers for unsubscriptions.

See Requesting a Negotiated Unsubscription.

Navigate to Seller Console > Orders > Unsubscriptions.

Professional service

Yes

See Requesting a Negotiated Unsubscription.

Navigate to Seller Console > Orders > Unsubscriptions.

Consulting service and cloud host

No

Unsubscription is not supported.

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Parent topic: Managing Unsubscriptions