Support Channels

HUAWEI CLOUD provides four support channels, which can be combined based on the support plans purchased by customers.

**Table 1** Support channels
Channel	Description
Service ticket	Customers can create and manage service tickets through the service ticket management console or OpenAPI.
Callback	Give your phone number to HUAWEI CLOUD to obtain support through callback from customer service.
Web Chat	Interact with HUAWEI CLOUD customer service personnel through the web page on the service ticket management console.
Designated TAM	Contact the designated TAM through email, phone, or IM software for technical support.

Parent topic: Service Content

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