Help Center/ Support Plans/ Service Overview/ Billing
Updated on 2023-02-22 GMT+08:00
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Billing

Billing Item

HUAWEI CLOUD support plans are charged based on the resource usage of cloud services, which is the total expenditure amount before discount (based on prices on the HUAWEI CLOUD official website) of cloud services within a calendar month (dates of purchase and unsubscription inclusive). These services include cloud servers, cloud storage, network bandwidth, and database services, but exclude the support plan, professional services, and Marketplace products. Payments with cash, credit cards, and coupons are all counted. For prepaid cloud products subscribed in yearly or monthly mode, the daily resource usage is counted into the cloud service usage of a calendar month.

For details, see Product Pricing Details. You can use the price calculator to quickly calculate an estimated price of a support plan with your desired specifications.

Billing Mode

The HUAWEI CLOUD support plan charges accounts by month, and the fees include:

  • Basic support fee: It is the minimum monthly service fee for each plan level. The basic support fee is prepaid at the time of subscription, or deducted at the beginning of each calendar month for automatic renewal.
  • Incremental support fee: It is calculated based on the difference between the customer's monthly expenditure and the basic support fee. The incremental support fee is deducted at the beginning of the next calendar month, in post payment mode.

Upgrading a Support Plan

HUAWEI CLOUD allows support plan upgrade, for example, from Business to Enterprise. The support plan upgrade involves the deduction of support fee difference.

Fee changes involved with the upgrade: Calculate the basic support fee required by the new support plan for the remaining service period, subtract the basic support fee surplus of the old support plan, and the result is prepaid basic support fee to be deducted. For the incremental support fee, expenditure amounts corresponding to the service days of the old support plan and the new support plan are deducted on the monthly settlement day.

Downgrading a Support Plan

HUAWEI CLOUD allows support plan downgrade and returns the prepaid basic support fee difference based on unused service days of the subscribed period. However, customers should not frequently change the support plan level. HUAWEI CLOUD reserves the right to reject frequent upgrades or downgrades.

Fee changes involved with the downgrade: Calculate the basic support fee surplus of the previous support plan for the remaining service period, subtract the basic support fee required by the new support plan, and the result is the prepaid basic support fee to be returned. For the incremental support fee, expenditure amounts corresponding to the service days of the old support plan and the new support plan are deducted on the monthly settlement day.

Unsubscribing from a Support Plan

You can unsubscribe from HUAWEI CLOUD Developer, Business, and Enterprise support plans. After the unsubscription, your support plan is restored to the Basic level. The support plan fee for the month of unsubscription is deducted at the beginning of the next calendar month based on the number of days of usage.