Operations Support
The monthly service report for each month is sent to the email address associated with your Huawei Cloud account and any other specified email addresses before the 10th of the following month. When there are statutory holidays, the delivery date may be postponed accordingly.
A monthly service report provided by Huawei Cloud to enterprise customers contains the operating status of cloud resources and service support, as well as the optimization suggestions provided based on Huawei Cloud best practices.
The monthly service report contains the following content:
- Support summary
- Resource overview
- Service tickets
- Security protection
- Optimization recommendations
- In some special cases, HUAWEI CLOUD may fail to create and send monthly reports due to data collection restrictions. For example, it is not suitable to create monthly reports when a deployment architecture is still in the POC phase because the architecture may change a lot. In addition, the tools may fail to collect the monthly data under some deployment scenarios specific to Dedicated Cloud.
- During the output of a monthly service report, HUAWEI CLOUD needs to collect the O&M data of the customer's infrastructure. All data is used only for preparing monthly service reports and is not used for any other purposes. Table 1 describes the collected data types and purposes.
| Data Type | Description | Collection and Storage Method | Purpose |
|---|---|---|---|
| Service Ticket Data | Technical and business service tickets. Ticket information such as the ticket ID, description, problem severity, creation time, and resolution time. | The automation tool invokes the service ticket API to query results. Data is not stored during the query. The results used for monthly reports are stored separately for different tenants. | Automatic statistics collection and analysis and generating the "service ticket" content of the monthly report. |
| Cloud Service Resource Instance Data | List of resources created by the customer and the quantity of each resource. Resource ID, name, status, specifications, creation time, IP address, usage, and basic configuration related to service resources. | The automation tool invokes the cloud service API to query results. Data is not stored during the query. The results used for monthly reports are stored separately for different tenants. | Automatic statistics collection and analysis and generating the "resource overview" content of the monthly report. |
| Resource Load Monitoring Data | Resource monitoring metrics such as CPU usage, memory usage, disk usage, disk read/write speed, IP outbound bandwidth, IP inbound bandwidth, number of concurrent connections, number of new connections, network delay, and network packet loss rate. | The automation tool invokes the cloud service API to query results. Data is not stored during the query. The results used for monthly reports are stored separately for different tenants. | Automatic statistics collection and analysis and generating the "resource overview" content of the monthly report. |
| Security protection data | Security product introduction and security vulnerability notices | The automation tool invokes the cloud service API to query results. Data is not stored during the query. The results used for monthly reports are stored separately for different tenants. | Automatic statistics collection and analysis and generating the "security protection" content of the monthly report. |
| Expenditure Data | Monthly expenditure details of the customer account (displayed only after the Cost Center is enabled). | The automation tool invokes the operations API to query results. Data is not stored during the query. The results used for monthly reports are stored separately for different tenants. | Automatic statistics collection and analysis and generating the "expenditure trend" content of the monthly report. |
