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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Support Channels
- Billing
- price
- User Guide
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FAQs
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General
- Can a Support Plan Be Shared Among Multiple Users?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
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General
Show all
Proactive Guidance
Proactive guidance is provided by the designated TAM. A designated TAM is a senior HUAWEI CLOUD service technical expert who is familiar with the customer's on-cloud application architecture and can assess technical risks, put forward optimization suggestions, and provide guidance for or cooperate with the customer to formulate more suitable solutions. In this way, customers can obtain more comprehensive and tailored technical services in time. You can contact the TAM through email, phone, or IM for support. In addition, the TAM may also reach out to you proactively.
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