Billing
Billing Mode
Partner support plans are charged by month or year in prepayment mode. For details, see Partner Support Plans.
Upgrading a Support Plan
HUAWEI CLOUD allows partner support plan upgrade, for example, from Standard to Premier. The upgrade involves the deduction of support fee difference.
Fee changes involved with the upgrade: Calculate the support fee required by the new partner support plan for the remaining service period, subtract the support fee surplus of the old partner support plan, and the result is the support fee to be deducted.
Downgrading a Support Plan
HUAWEI CLOUD allows partner support plan downgrade and returns the prepaid basic support fee difference based on unused service days of the subscribed period. However, partners should not frequently change the partner support plan level. HUAWEI CLOUD reserves the right to reject frequent upgrades or downgrades.
Fee changes involved with the downgrade: Calculate the support fee surplus of the old partner support plan for the remaining service period, subtract the support fee required by the new partner support plan, and the result is the support fee to be returned.
Unsubscribing from a Support Plan
HUAWEI CLOUD partner support plans can be unsubscribed from. The prepaid basic support fee is refunded in proportion to the rest of service days. However, the incremental support fee of the month will still be settled at the beginning of the next month.
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