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- Service Overview
- User Guide
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FAQs
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General
- Can a Partner Support Plan Be Shared Among Multiple Users?
- What Does a Partner Support Plan Provide?
- How Do I Configure Account Permissions to Grant O&M Personnel Only the Ticket Permission but Not Other Management Permissions of the Partner Account?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- Can I Obtain Professional Services, Such As Cloud Migration and Event Management Service, Free of Charge After Purchasing a Partner Support Plan?
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General
Show all
Key Event Assurance
HUAWEI CLOUD provides Key Event Assurance during major marketing or technical events. Our cloud service experts are on duty 24/7 to quickly respond to problems and help ensure smooth running of the event.
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Partner Support Plan Level |
Service Quota for Yearly Subscription |
|---|---|
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Standard |
Four natural days of event assurance each year (requested in full days each time) |
|
Premier |
Eight natural days of event assurance each year (requested in full days each time) |
NOTE:
When the Key Event Assurance is needed, partners must submit an application five working days in advance.
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